It’s a relatively new hotel/casino. The room is clean and new. The bed is pretty comfortable. It’s 10-15 minutes drive to downtown. So it’s quite convenient. Will stay here again
Second time staying up here. Very nice hotel. The only negative was you could hear a door shutting not sure which one but super loud and happened on and off throughout the night and day! Also fyi there is a parking charge of $17.00. All the staff was extremely nice check in and out, cleaning attendants and especially the bartenders.
The hotel was very good. My only complaint is that the water, for a shower at 9:00pm at night, was barely room temperature. Was very disappointed for such a nice hotel in every other way. Would reconsider staying again if it was in colder weather. I certainly hope that was an exception and not the norm.
Breakfast was also somewhat disappointing. No half and half (only Coffee-Mate) and no butter, only whipped margarine. Seemed pitiful. The hot food was marginal. The baked goods (I had a croissant, and my husband had a cinnamon scone) were phenomenal though. I hope you continue with those as they made up for the other food.
Also, Jasmine (our stay 10/11) was extremely helpful. She was clearly very busy working but when I asked if she had time for a question, she didn't look annoyed at all or miss a beat. She answered my questions with a great attitude. I then asked for directions, and she actually walked me outside so she could point out where to walk, along with sharing landmarks along the way so I could be confidant in where I was going. She is definitely an asset to your hotel as her hard work, knowledge and great attitude really shone. If I lived locally, I'd love to hire her with those stand-out qualities which seem hard to find these days.
We had a good stay. Be sure to take your complimentary voucher down to breakfast if you purchased it as part of your stay because this will be required before you ca get your breakfast. The breakfast was reasonable. There was a good selection but some of the food was overcooked, so hard sausages. Anna at the front desk was really helpful and gave us a recommendation of where to eat. It would be really great if there was more water in the room.
This is the one of the worse experiences at Hyatt. The King Room Suite had a super tiny bathroom, The toilet seat was located at the door opening, the door barely brushed the toilet seat and it was cut in so it would not block the toilet seat. There was only one person working at the desk, she looked visibly frustrated when I asked her for 2 glasses for drinking water, said she was alone. Did not try the breakfast. One whole Hyatt Place Hotel was run by one person? Very disappointed with this location, Will not stay at Hyatt in the future.
The hotel was gorgeous. The river view rooms were awesome and roomy. The indoor pool with the glass windows and fire pits outside were amazing as well as the Staff and the restaurant/bar!
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