Апулия, Италия: отели на тему «Пляж»

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

Не останавливайтесь в этом опасном отеле. Наш первый номер был старым, вонючим и ужасным со сломанным холодильником, чайником, который нельзя было включить в розетку, и облупившейся краской. Во втором номере 3 разных цвета краски, открытые пожары, и ванная комната, которая заливается каждый раз, когда вы пользуетесь душем. В потолках дыры, нет персонала, за исключением одной молодой девушки на стойке регистрации. В номерах самые дешевые, самые основные удобства. Туалетные принадлежности — то, что вы ожидаете от 2-звездочного отеля. Нет кофемашины Nescafe, если вы хотите sn expresso, вы должны заплатить 3,50 евро. Отель запущен, и очевидно, что руководство заботится только о деньгах. Частная информация о гостях хранится в общественном шкафу. Техническое обслуживание игнорируется, а завтрак простой. Breskfadt в основном состоит из готовой сладкой выпечки и тортов. Маленький стаканчик апельсинового сока в тетрапаке 5 евро США Если вы хотите погладить, вам нужно гладить либо на кровати, либо на полу. В отеле нет работающего бара. Нет зонтиков или удобств 4-звездочного отеля. Сервис нулевой. Отель предлагает только завтраки. Нет обеда, ужина или обслуживания номеров. Но самая тревожная проблема — это несоблюдение правил пожарной безопасности в отеле. Если бы в этом отеле случился пожар, гости просто погибли бы. На 2-м и 3-м этажах обрушились части потолков. Полиция арестовала отель из-за серьезных опасений за персонал и гостей.

Soggiorno molto gradevole,stanza ampia, hotel praticamente sulla spiaggia, pulizia ottima e personale molto cordiale.

Reception bit unorganized, we were waiting for room more than 1 hour (check-in 5:00 pm, we called in advance around 4.15 pm if possible to check-in earlier, no problem, but than waiting more than 1 hour because they were cleaning the room). They had this calling service once room ready, for us they didn't have even papers ready (needed to search, so more time wasted), wifi was not stable at the room (lack of proper coverage for our part of the area of the resort), breakfast not bad, but seems to me like stuck in 1998 when it come to food choices. Room was clean, but bath could be renovated a bit, there was no minibar and there was cigarette left in the candle glass on the balcony, parking was good, location also good.

В одном номере из-за кондиционера текла вода, мы сказали об этом получателю, она сказала мне, что все, что я могу сделать, это убраться, Во втором номере не было воздуха, поэтому мы попросили переехать в другой номер (в том номере были беременные женщины), они попросили нас подождать еще день и поменяли, но в конце они попросили сдать 20 евро А в третьем номере мы заметили, что из закрытого номера можно заглянуть в ванную. Мы пожаловались на это, и они сказали, что они не хозяева. Я отказался платить, пока не придет хозяин, но он проигнорировал нас. Я хочу вернуть свои деньги

Definitely a highlight of our 2 week Puglia family (of 4) trip. Regret we only stayed there for 2 nights - could have been longer so after 11 days of road trip we could just stay there and chill. We had all our meals at the hotel which were excellent (be it poolside or the bar). Breakfast (buffet+a la carte) was beautiful with a wide range of choices. We also went Go-Karting nearby which was another wonderful experience for our children. The hotel was simply beautiful and elegant. Its private beach club was also a huge bonus!!!

Все очень хорошо, отличный завтрак! Супер удобные кровати и очень хорошее расположение. Спасибо за внимание!

A very comfortable stay at the BellaVista. It lives up to its name with superb view of sea on both sides from the room, which was very spacious! Breakfast was a very basic continental one with limited options. Located 200m from the old town area with has Beach of Purity. Plenty of restaurants around making location perfect for a relaxing few days. Didnt check out the rooftop spa. Photos are of castle which is directly opposite hotel and beach nearby.

Hotel Montecallini has been a fantastic surprise, we loved it. We couldn't have asked for more: friendly staff, spacious and clean room, more than generous breakfast and delicious food at the restaurant. You may need a car but at short distance (max 10-15 mins) you have some shops, restaurants, beaches and Leuca. We loved spending the day at the beach and having a spritz by the pool in the evening surrounded by the the botanic garden.