The Elms Hotel & Spa

We visited to celebrate my mum's 90th birthday and the staff went above and beyond to make sure we had the best experience, they were very friendly, efficient and helpful. We were warmly welcomed and the service was faultless. The afternoon tea was beautifully displayed and exceptional quality. We were also delighted with the choice of teas and the addition of other savoury items to accompany the sandwiches. We had a great experience and would highly recommend.

A beautiful hotel and spa, the staff in both couldn't of been better. Friendly, helpful and made the experience excellent all round. We felt fully relaxed from the second we arrived until the moment we left. A place we will definitely be revisiting and couldn't recommend enough.

The hotel certainly looked impressive as we arrived and the reception staff were very helpful. However, I wanted to make the following suggestions -- the evening meal was expensive in my opinion -- £120 including two glasses of wine. the bedside lighting in the bedroom, though atmospheric, was not very practical and attracted dust. the bathroom toilet cistern had a very slow refill and there was no loo brush. With only one easy chair in the bedroom, it was difficult to unpack, or sit with any comfort.

We stayed for one night and had a lovely stay. The spa is gorgeous and we loved the fact we had till 11 the next day to continue using it. Pool, jacuzzi, steam rooms and sauna = perfect ! The bar area is lovely and comfy and the drinks list extensive. We are ate at the Badga’s restaurant and were disappointed by the portion sizes , the mains were tiny and my husband was still hungry after a main of short rib and a dessert of creme brûlée and we ordered a side dish. The price of the food doesn’t reflect the quality of food on the plate. Breakfast was great thought, lovely croissants and then a nice cooked breakfast. Overall we really enjoyed our stay , I’d just take snacks for your room.

My wife and I had a lovely overnight stay where we were able to enjoy the relaxing spa, great food in the restaurant and a comfortable room. Equally as important as the way we were treated by the staff who were a credit to the establishment. There was great at arranging our stay and greeting us. Layla was helpful in answering our questions. Bruce was excellent at making sure we were looked after. We look forward to returning soon..

OK so i wanted to impress and did it impress, Oh yes... I booked the Epicurean Suite which i have to say one of the very best rooms i have stayed in, and i have travelled extensively. If your looking for the wow factor you have it in spades. Spotlessly clean, elegantly decorated and a bed to die for. if i try and look for any negatives its almost impossible but maybe the curtains don't close, but you do have blinds, not an issue over the darker months but maybe over the summer? so if that's all i can find wrong with the room then nothing to complain about whatsoever. The Spa facilities far exceed what i expected of a small country hotel, the massage was quite brilliant and i got rid of a lot of tension. The evening meal was in part excellent and in part a disappointment, bar service a little slow but in general good. Food from my partners point of view very good mine a let down as i had very high expectations from last eating here in February, unfortunately this was not mirrored this time.

Second time here and always meets high expectations. Stayed in what was most affordable available room for one night. Lovely spacious room, spotless bathroom. Every single staff member friendly, approachable, chatty, focussed on providing top experience for guests. Pool and spa area peaceful, never feels too busy. Top food in the restaurant too - special mention to lovely front of house / waitress in *****y trousers - impeccable service. Felt like such a treat and hope to come back again.

Beautiful location and Spa. This isn't my first visit and won't be my last. Utterly love this place The spar is a total escape inside and out. All the therapists are brilliant. Today, I had Isabella, she relaxed me, talked me though my treatments, I feel totally rejuvenated, Thank you Isabella. Food devine, nothing is to much trouble

We stayed at the elms hotel and spa as a special treat for my friends 30th birthday. The hotel itself is beautiful, set in stunning grounds and the hotel and spa are tastefully decorated with a luxurious boutique vibe. The staff are lovely, super helpful and a real credit to the hotel. The spa was spotless and the facilities were great- our treatments were fab and we felt very relaxed. There were a couple of areas which we feel could be improved. Firstly there was no personal touch to aknowledge the reason for our stay both upon arrival or in our room. The welcome newspaper was a nice touch with my name but would have been a great opportunity to mention my friend and her birthday! Also no mention in the restaurant. I did note this on both the hotel and restaurant booking but to no avail. Furthermore the chocolates I had pre ordered were not in the room upon arrival which was very disappointing. Lastly, room 4 could do with some touch ups- there was some damage to the wall which requires fixing along with the bathroom requiring an update to meet the same high standard as the bedroom. Overall this is a great place to stay and with a few minor tweaks could be fantastic.