Hilton Garden Inn Abilene

Great place 👍🏼

They were completely renovating half the floor and didnt mention anything. Thankfully we were gone most of time But construction started at 8 am. Things like thid should be called out when booking.

We had dinner and drinks in the hotel restaurant/bar area. The food was good service adequate. MAJOR CONCERN: There was a male employee working at the bar who was obviously not feeling well. He kept laying his head on the bar he was clearly feeling sick. He should not have been working around people in that condition. Also I saw no evidence of a manager on duty.

I only stayed one night but I had a great experience. The check in was pleasant, both ladies were very pleasant and professional while one was training. The hotel smelled clean and fresh along with my room. I didn’t use any services but since I do visit Abilene I believe I have found my goto hotel now! Thank you!

Great stay. Perfect Hilton experience. My only suggestion is trash can in the room. Only had one in our room. Great check in experience, friendly.

The property is under a massive overhaul, and it was noisy and a lot of workers doing their jobs.

This property was nice. Very new. We liked the shower a lot. But I kept getting emails for about 36 hours before arrival telling me to download the app to skip checking in at the front desk. I never could get it to work. So I started calling the front desk to verify our room because we were running later than the check in time. (In the past, we have been delayed by construction and a hotel gave away our room even though it was confirmed. So we don't want that to happen again.) We thought it might be 11pm before we arrived at this property but we did get there around 7pm. But no one ever picked up the phone at the front desk all that afternoon. I called 6x but no one answered. I finally called the new reservations line and she was able to put a note on my reservation about later arrival. There were 2 girls at the front desk when we checked in. When I went back later, because she only gave us 1 key, both girls were just sitting on the sofa in the lobby area chatting. Obviously this is why the phone never was answered that day. Very poor customer service. The hotel was nice but this one item was disappointing. bp

They did not have the room that was reserved.We asked that our room be cleaned and it wasn’t. When I asked for clean wash clothes I was given hand towels and had to go back down a second time to get what I asked for.

Great stay. Room was nice and bed was comfortable.