Alba Suites Acapulco

Tuve q dejar mi carro varias veces afuera del estacionamiento del hotel por q no había lugar y se supone q estoy pagando también por ese servicio debido a q había una legión de trabajadores de Telmex en el hotel considero q la gerencia debió haber puesto orden y delimitar una área específica para estos trabajadores y no dejar en problema en manos de los clientes habituales por q si querías llegar más tarde al hotel corrías la suerte de q.ya no había lugar de estacionamiento ademas de q el hotel tiene su letrerito de q no se hace responsable por daños en los carros o robos pssss imagínateeee no estába disponible la playa del hotel eso se comprénde lo q no se comprende es la falta de seguridad del hotel por q había personas nadando en la playa con todo y los desperfectos de los barcos ahí y gente tomando y con bocinas en las albercas lo q se supone está prohibido etc. Etc. etc además de muchachos rateros que subieron a los botes destruidos

Even do we knew about the huracan that lately stroke Acapulco...this property was really really in very bad condition...the outside it wasn't too bad but the rooms...they werenot very pleasant.

Overall I liked it. Close to the better beach attractions, but old fashioned in service. Needs to upgrade to more modern service, kitchen supplies (coffee maker, toaster, blender, etc.) TVs, and better pools maintenance,. Very good in price. Staff very friendly. In a scale 1 to 10, I give them a 7.

Horrible costumer service from the moment we got to the parking lot . Only reason we did not leave because kids we had in our group were extremely tired . The hotel is old / dirty / front desk are rude . Will never stay at this hotel again . I usually don’t leave reviews but this time I had to .

It took about 45 minutes for me to check in. There was only one person at the front desk and he was taking care of another costumer. I had to wait for them to finished the

I absolutely love this hotel and will be coming back! Although it seems far from the main walkway it's really not you can take a combi (taxi van) for 10 pesos a person. I love how the hotel is very family friendly, has many pools, and you can swim on the ocean water. My only con is how bad the restaurant is and for the price it's not worth it. Not only that but the staff just stood there and stared at myself and my father eat. Instead I suggest leaving the hotel and eating at the restaurant near the tortilla shop. It's very inexpensive and delicious!

Stay away from this hotel. We were doing a family reunion with about 18 adults and kids and rented the suites with ocean view and bought the American breakfast package for all 6 rooms. At breakfast time my husband found a tiny cockroach in his fruit plate, my cousin found another tiny cockroach in her napkin with utensils and my brother-in-law found a medium size cockroach walking on the table near his plate. When we complained about all the cockroaches on our table they said to compensate us they wouldn’t charge us for the fruit we all ordered since our breakfast package included either fruit or juice and we all had fruit and juice. We went to reception to complain about our experience and right there in the floor we found a huge dead cockroach and they said that they couldn’t do anything else to compensate us because they already gave us free fruit, which was contaminated with cockroaches. I wish I could have my money back and the health department would close down their restaurant. I have stayed at better places for about the same prices or even cheaper.

Ants in room, low water pressure in shower, not enough blankets. You get what you pay for.

The administration Need to be more effective