The Ritzz Exclusive Guest House

Comfortable, basic accommodations in the heart of Osu, in walking distance to shopping & restaurants. Room was clean, with most basic amenities. Staff was very friendly, helping with check-in and providing (unexpected, complimentary) snacks at night. If you have pre-ordered breakfast, they will alert you at the specified time. Breakfast was basic (omelet, fruit, toast) but quite good. I'd stay again, but it's probably best for a short visit; the room I was in, at least, didn't have a window to the outside and felt a bit small as a result.

The property was very quaint. We were greeted in a very welcoming manner. Check in was brief. The room was nicely decorated and comfortable. The staff was very accommodating, even with helping to get a driver for the early morning ride to the airport.

Good place The hotel is in a good location but the street is not particularly nice to look at. A bar and some other food places are down the street. Breakfast was not included but there is a great place down the street that had delicious food that was fairly inexpensive. The service was excellent, the room was as pictured (clean , neat and the bed comfortable). The only drawback is the fact that there was pounding, vibrations and work sounds outside/against the bedroom wall at 7 a.m. in the morning (after arriving late from a long flight the previous evening). You can hear the sounds of the bars/clubs nearby but it is not disruptive. TV did not work the entire time I was there which wasn't a big deal for me but would have been a nice convenience if it worked.

Good value hotel off Oxford Street Very friendly family run hotel a short walk from all the amenities of Oxford Street. Good WiFi, clean, nice breakfast and good Aircon😁

My experience with this hotel has been a nightmare. I very seldom write negative reviews. However, I don’t want other travelers to experience what I experienced. I have two issues with the hotel. First, an issue with an attempt to receive a refund. Second, the street on which the hotel is located. I booked the hotel for one week through *******. I was scheduled to stay January 5-12. I I stayed one night. I did not stay the remainder of the reservation due to a medical issue. I requested a refund. After many conversations with the property manager I was informed they could not provide a refund because ******* would not allow them to give a refund. I spoke with ******* and was informed it (*******) had no problems with my receiving a refund. Notwithstanding that, the property manager still refused to provide a refund. At that point I realized I was getting the run-around. In fairness to the hotel the cancellation policy was that cancellations made after January 4 would be subject to a property fee equal to 100% of the total amount paid for the reservation. However, most hotels will give a refund if there is a reasonable excuse for the cancellation. I felt my reason for leaving early was reasonable and valid. I was willing to pay for the night I stayed and would have been willing to pay for an additional night. While the hotel policy gave the hotel the right to refuse a refund I felt a hotel of goodwill would have offered a concession to assist with the dilemma I found myself in. However, this hotel decided to keep all of my money. My second issue is the street on which the hotel is located. The street is dirty, smelly, unattractive and dilapidated. I do not recommend this hotel.

The Ritzz is excellent. The room and bed is as good as any I have stayed in. And I travel all over the world. The staff is very attentive. I came here as a guest and left as part of the family. I have been back many times and will come again. Rick (USA)