Roland
23 марта 2024 г.
I booked a reservation to stay in the Accra Luxury Apartment the Garden. I was charged the higher price for the Accra Luxury Apartment the Garden but was taken to one of their cheaper locations without my knowledge.
I didn’t know I was going to the wrong location because Accra Luxury Apartment arranged for a driver to pick me up at the airport, but the driver never took me to Accra Luxury Apartment the Garden. Instead, the driver took me to Accra Luxury Apartment, the Preal, the cheaper hotel.
If I knew they had switched my hotel, I would have canceled my reservation and stayed at a different hotel. I was unaware and charged for the more expensive Hotel Garden while staying at the cheaper Hotel Preal. I didn’t realize that they put me in the cheaper hotel until the 2nd day of my stay, when I finished having dinner and took an Uber to my hotel. I put the Accra Luxury Apartment Garden address in the Uber app, and when I was dropped off, I realized that I wasn’t staying at the Garden.
After I realized that I wasn’t staying at the Garden. I contacted the Accra Luxury Apartment manager, Hamet to express my concerns and ask to be switched to the hotel I paid for. They never switched me back and I never got the pay difference.
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