The Trail in Adams

I gave The Trail 4 stars because Management did everything they could to accommodate me, but they fell short. I am writing this review to warn others who have MCS or fragrance allergies. I have MCS and this place came recommended to me under its former name, The Topia. Please be advised that when ownership changed hands, standards for non-toxic products also changed. I spoke to the housekeeper and she said she only cleans with white vinegar, but I was reacting to various surfaces she touched, like the bedding. Also, my breakfast dishes had residual fragrances on them. After some investigating, I realized the kitchen had scented dish soap with D-Limonene and Mrs. Meyers hand soap which contains the ingredient "fragrance." I realized that if staff and guests were washing their hands with Mrs. Meyer's soap, they are transferring fragrances to everything they touch. If you have mild MCS, you might be okay here. They do indeed use a lot of unscented products. I verified that the laundry detergent was Seventh Generation (fragrance free) and I did notice a small bottle of unscented Dr. Bronner's Castile soap in the kitchen. I will say they're on the right track with great intentions but I still cannot recommend this lodging for anyone with MCS. Unfortunately, The Trail does not have a policy about the products that other guests bring in or use during their stay. When I arrived the first night, a guest in the room next to me was wearing so much cologne that the scent made its way into my room. The management moved me to two different rooms in effort to help me get away from the irritant. They also offered me a partial refund for my visit. I am grateful that they did their best, but I won't be returning. This is not the place for you if you have moderate to extreme sensitivities. However, if you're looking for a cute, fun artsy place to take some good IG pics, this is it!

Recently upgraded. Tasteful, contemporary furnishings. Warm ambiance. Quiet surroundings. Helpful and courteous staff. Excellent weekend breakfast, and always a well stocked kitchen with free snacks. A short walk to local restaurants and theatre, in town being revitalized. Short drive to an abundance of restaurants, museums and cultural activities in North Adams and Williamstown. Plenty of outdoor activities nearby.

We had a larger room, it was clean, and the bed was comfortable. The website seemed so welcoming when we booked our room, but that is where the welcome sign was taken down. We received an email with a contactless check in (key in a 4-digit code in the side door and a different code in our room), We were also informed that the wonderful, organic breakfast promised on the web site was a brown bag breakfast due to covid. (Really? you haven't figured that out?) On arrival there was a sign to take our shoes off. (When was the last time you walked around a hotel without shoes), and when we got to our room, there was a sign hanging on the door with rules about shoes, food in the room, and unapproved chemical products...right down to stating if they found products they deemed toxic they reserved the right to take it from you (um, that's stealing), and if the "organic sheets were damaged by said chemicals, they are charging you. I thought Inns were part of the hospitality business, no? Well, we didn't see an innkeeper or staff member during our 3 night stay. No one welcomed us, and the electronic and printed communications were anything but welcoming. We won't be going back.