Magnolia Hotel & Conference Center

This is my second time stay in this hotel and it is totally fantastic. The hotel is very clean and the staff is very friendly i enjoyed my stay here. This is the best hotel in ethopia.

Not worth the price. Towels were old and faded. Staff didn’t wear masks. Lots of construction and dust going on around. Just wa not a pleasant experience.

From the free airport shuttle to the front desk and maid service, I had an excellent stay here. Although it is off the main road there is plenty of light at night. Conveniently located near restaurants and many amenities, this was one of the best places I have been.

The staff was completely unresponsive and customer service was non-existent. I had a problem with extra services I paid for that were not provided. I was told that there were no managers on duty, who could address my concerns. The front desk finally called "the son of the owner" who was apparently the on call person when managers were not available. He refused to address my issues. In addition there was plenty of black mold growing above the shower. Bottom line if you have to go to Addis I recommend going anywhere but here.

The customer service was very poor. There was black mold growing above my shower. Overall this hotel presents a nice front but when you get beyond the facade of nicety you find a slum lord mentality. It is true that when you make a customer happy they probably won't say anything but when you treat them poorly they will tell the world... Well that is true here. I had a legitimate complaint and was told there was no managers on duty that could address it. Out of trying to solve my issue the front desk apparently called the "owners son" who was to be consulted in case of no managers being available. He offered to give me "free services" next time I came to the hotel knowing full well I was about to fly out and would not be back. I had asked for at least a partial refund or some kind of compensation which he refused.

Room: Smelly bathroom, recalking of tub needed, tub drains very slowly, saw a cockroach crawling through in the room Spa: I admit that I went in 30 mins before the closing time. But both the steam and sauna were not on and took more than 20 mins to warm up. Sauna actually didn’t get very warm. I needed to freshen up for a handful of hours before a red eye flight and chose this hotel for the access to the steam room and sauna. So I was very disappointed.

Will never recommend to no one

Not like the pictures at all. Runned down dirty and disappointing sums up this place. The room was filthy, missing the remote control to the tv, the fancy big shower jacuzzi was broken and smelled like mold. The lighting was horrible in the bathroom the walls were thin and the elevator was broken so be prepared to walk up a lot of stairs. The gym was nice but crowed and the spa was disappointing. I had a massage and it wasn’t good the room was bright zero music and very loud as I could hear other rooms and the gym while getting a massage. Dinner was good and the food was tasty and as it should have been prepared. Breakfast on the other hand was bad. The dood was cold or not served at the proper temperature the dining room was dirty with dirty table linens upon my arrival. Check out was fast and seamless. There are many other better options in Addis.

Absolutely horrible. From start to end. Waited a very long time in shuttle at airport after long flight for driver to appear. Room very dirty. Previous occupants hair all ovrr place. Toilet broken. Shower and sink blocked. And rooms could not lock. Never again!