Hyatt House Dallas Addison

房間有一些老舊，不過人員服務態度很好也很熱情，性價比還可以，典型的美國酒店。

I stay here often. I like the ability to park right outside my door. This property is starting to show signs of wear and tear. The breakfast is always so good. The ice maker in room fridge never made ice.

Okay but… place but needs cleaning outside the rooms as there was litter and an ironing board (!) on sidewalks and at room entrance. Needs deep cleaning in the rooms, our place was not vacuumed. Rusty fixtures in the bathroom don’t look nice, but there were great towels. Our toilet was turned about 4 inches off center, really weird! It would be EASY to make this place great but it falls short.

Upon arrival, the front/ lobby door was locked so I rang the bell. The front desk person & who I would later find out was a guest made eye contact with us, then continued speaking to one another. After about a minute, I rang the bell again as it was freezing (literally) outside. The front desk person spoke to me (loud & seemingly annoyed) through an intercom system and said “I see you, so you can stop ringing the bell. I am with a guest and I am one person.” I was very surprised at her exclamation. I went back to my vehicle to wait because as I mentioned temps had dropped down to freezing around the DFW metroplex. In any event, my overall stay was great but I just thought I would bring this encounter to your attention.

When we got there, they checked us in two rooms. That were both completely filthy. They literally hadn’t been cleaned. The third room they gave us had no soap, no towels, no tissue. I had to go get it from the front desk in the morning. The only thing good about this property was the staff was really nice.

Check in was quick, host was nice and cheerful, quiet stay. Stayed at this hotel before and never had problem

Overall it was fine, issues front door ledge was broken on door had to fix and make sure door always closed, there was no towels in bathroom had to go buy some to shower.. property was clean staff friendly.

The stay was OK, but unfortunately this hotel has seen better days. I used to stay here around about 7-8 years ago, and it seemed in much better condition then. The room felt tired, dated, and had a musty old odor. The experience wasn't helped by having a very noisy neighbor, screaming and yelling until late at night. The breakfast was quite limited, but what they served was reasonable. Finally, there was a $7 per night parking charge, which is kind of ridiculous given how everyone drives, and I hadn't experienced that at any other local hotels. I am very unlikely to stay here again given the wealth of other options in the area unless it has a renovation.

This the 2nd time we stayed at this hotel to find NO handsoap, bar soap, and a 5 minute wait to get into a shower that needed to warm up, with no pressure in the shower at all, shower door was not lever so it kept slamming shut. We were left with 1/2 roll of toilet paper and a dishwasher that did not function. On day 3 of our stay, we had our room "cleaned" only to come back to the same sheets and NO TOWELS left behind. Staff immediately brought us what was needed, but sadly, because this was the 2nd stay with the same type of issues, we will not be coming back. Time to find a new place for visiting Dallas area.