Hotel Riu Buenavista – All Inclusive

Our stay was massively impaired by the hotel management's inability to prevent the complete occupancy of the places at the pools by towel reservations. Our almost daily reminders to the hotel management that all free places at the pools (except the children's pool) were already fully occupied with towels between 6 and 7 am were ignored. Attempts to become active in removing the towels ourselves were prevented by "pool boys"!

We like everything . What we dont like was the ebookers who made a mistake with our reservation. We book for 2 adults and 2 childs and ebookers(*******), send wrong information to the hotel. They send 2 infants instead of childs. Dont book with them.

I’ve been to different RIU in Caribbean and this by far is worse one I’ve ever been too. I’ve been to RIU Costa Rica and Jamaica Ocho rios and Negril. It was very disappointing the lack entertainment. When I stay at inclusive I expect it to have basics to not have to leave the hotel. They had four pools and only one pool had music and it was replay of 6 songs from pop music of 1980’s. I went to lobby and was told that it family hotel and that this is not the Caribbean. You’re suppose to be original place in the brand and that in itself is complete disappointment! All RIUS are family hotels so the statement that it family hotel as to why you provide lack of basic music 🎶 is sorry excuse. The buffets lacked variety and were similar menu. The restaurant was buffet style as well had little variation to main buffet. The hotel was very clean and grounds were absolutely stunning. The staff was rude they rarely came to even pour water unless we asked. They were not treating all the guests that way just seem to be us. Bring your things to entertain yourself because they are not providing much entertainment.

Family of 4. Superb value for money. 3 pools to keep kids entertained (4th adults only) with some good entertainment. Restaurant overlooking sea was superb. Speciality italian was exceptional standard. The friday night white party was one of best parties ive been to in a hotel. Would pay for that! 3 minor points. No ice cream during day for kids unlike other all inclusive brands. Glass allowed around pool. Sports pool was cutting so many peoples (4+ a day) feet after water polo but lifeguard didnt seem to do anything - may have been cut tile - hoepfully fixed now. End on a positive - kahoot quiz was great fun! We will no doubt return.

Riu quality, good entertainment and drinks

Very nice place … amazing view , rooms comfortable and spacious. Very nice food

The property was very clean and staff was incredibly friendly. The food was the only thing that was sub-par. Other than that, it's a nice place to vacation at.

The property is wonderful. The staff are their with smiles on doing a wonderful job . Food service the best. Each restaurant was a pleasure to dine in. Front desk always there to help. Room cleaned everyday. Riu fit staff excellent.

A well equipped, huge hotel in a beautiful location. The room was spacious and clean (chose the 2 bedroom family suite). The only complain is the glass wall of the bathroom, meaning when the kids slept in the bedroom next to the bathroom we could not shower with the lights on, because the light would wake them up. Otherwise everything felt like new, or maximum a couple years old, all functioning well. Food is plenty, and as the name suggests all inclusive. Even with our kids who are picky about food we were able to find something to eat all the time. Pools are nice, although not all of them are heated. The kids & baby pool area is great in my view. We enjoyed our stay and we would come back in a couple years again!