AQUILA RITHYMNA BEACH

Отзывы об отеле AQUILA RITHYMNA BEACH

AQUILA RITHYMNA BEACH

Xenodoxeio Aquila Rithymna Beach, Adelianos Kampos, 74100, GreeceПолная информацию об отеле
AQUILA RITHYMNA BEACH
AQUILA RITHYMNA BEACHAQUILA RITHYMNA BEACHAQUILA RITHYMNA BEACH
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Честные отзывы об отеле AQUILA RITHYMNA BEACH от реальных посетителей

8.7/10
Очень хорошо
Отзывов: 60
Честные отзывы
Местоположение8.7
Удобства8.7
Сервис8.7
Чистота8.7
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Все отзывы(60)
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Отрицательные отзывы(5)
Mihail M
Дата заезда мая 2024 г.
Семья
2.0/10
Дата отзыва 23 июня 2024 г.
Отель СУПЕР, рекомендую. Прекрасный вид с балкона и шум волн создают незабываемую атмосферу. Питание превосходное. Большая ухоженная территория. Расписание с множеством мероприятий для детей и взрослых. Огорчает, что бассейн пустой, но все лежаки всегда зарезервированы. На пляже тоже самое. Администрацию это не волнует (обращались). Только по этому ставлю плохую оценку.
Ответ от объекта размещения: Dear Valued Guest Thank you for choosing Aquila Rithymna Beach for your well earned vacation! It is with pride that I read your lovely heartfelt review. I am overjoyed to learn that you had a memorable stay with us. It is a pleasure to read your feedback, as it is always our main priority to ensure that our valued guests receive first class service in all areas. It's wonderful to know that you enjoyed our amazing and varied food. Our culinary team works tirelessly to create delicious and innovative dishes, and we're delighted that you found them to be so enjoyable. We'll be sure to pass along your compliments to our chefs! Your constructive feedback is greatly appreciated and has been taken onboard and will be shared with my team. It is only upon the receipt of such information that we can look at ways in which we can enhance and improve our valued guests holiday with us. Our hotel has a clear policy advising guests not to reserve sunbeds to ensure that all our guests have an equal opportunity to enjoy this amenity. Despite this policy, we acknowledge that some guests may not always adhere to it. Please be assured that we regularly remind our guests of this policy and our staff monitor the sunbed areas to enforce it. We regret that these measures did not fully address the issue during your stay. It was a great pleasure to host you and I thank you once again for taking the time to provide us with your valuable feedback. Kindest regards Kostas Damanakis General Manager
Natalija G
Дата заезда сент. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 23 окт. 2024 г.
Мы с мужем провели 7 незабываемых дней в этом отеле, с 12 по 19 октября по программе Все включено. Комната в центральном здании с видом на море. Комнату убирают каждый день, постель очень удобная. Есть шкаф для размещения одежды и обуви. Широкая полоса песчано-галечного пляжа. Wi-Fi даже на пляже очень хороший. Рестораны греческой, средиземноморской, итальянской кухни. Вечерами живая музыка, шоу. В греческой таверне не только вкуснейшие национальные блюда, но и тематические вечера с греческой музыкой и танцевальными группами. Очень удобно пользоваться программой-приложением отеля. В ней можно зарегистрироваться на завтраки и ужины в разных ресторанах, что позволяет избежать скопления людей в одно время, а также дает доступ к меню всех точек питания отеля. Весь персонал отеля улыбчивый и доброжелательный. Особая благодарность Victoria Samusevich. Она дала много полезных советов, отвечала на все наши вопросы. Её постоянная улыбчивость, доброжелательность просто очаровала нас. Территория отеля, расположенная вдоль побережья, необыкновенно красивая. Прогулки по её аллеям доставляли огромное удовольствие. Глаз радуется и отдыхает, наслаждаясь этой красотой и уютом. Понравилось всё!!! Большое спасибо всему персоналу и еще раз Виктории. Постараемся еще раз вернуться сюда.
Ответ от объекта размещения: Dear Valued Guest Thank you so much for your glowing review of your recent stay with us at Aquila Rithymna Beach! We are absolutely delighted to hear that you and your husband had such a wonderful vacation. It’s fantastic to know that you enjoyed your sea view room. We take great pride in the cleanliness and comfort of our accommodations, and your positive feedback is truly appreciated. We’re also glad you found the beach and Wi-Fi to your satisfaction! We’re thrilled that you enjoyed our diverse dining options, including the Greek, Mediterranean, and Italian cuisines. It’s wonderful to hear that you participated in our theme nights at the Greek tavern; we love showcasing our local culture through music and dance! Our hotel app is designed to enhance your experience, making it easier to book meals and explore our various culinary offerings while avoiding crowds. Thank you for highlighting our staff, especially Victoria! We’re so pleased to know that her helpfulness and friendly character made a positive impact on your stay. Our team is dedicated to providing exceptional service, and your kind words are a testament to their hard work. We’re glad you found our hotel grounds beautiful and enjoyed strolling through our scenic paths. It’s our goal to create a relaxing and picturesque environment for all our guests. Thank you once again for your kind words. We can’t wait to welcome you back for another unforgettable experience in the future! Safe travels until we see you again! Kindest Regards Kostas Damanakis General Manager
ljudmila_melnikova
Дата заезда июня 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 9 июля 2024 г.
Отличный отель! Рекомендуем. Есть всё, что нужно для хорошего, спокойного отдыха. Прекрасный персонал. Viktoria Samusevich -огромное спасибо за чуткость, доброжелательность, готовность помочь!!! Спасибо большое администратору Татьяне. Номер убирают очень чисто! Вкусная, разнообразная еда. Благодарность Софии, Снежане и другим работникам ресторана. Вечерами живая музыка. Отдельное спасибо за красивый, вкусный торт в день рождения мужа. Очень приятно! Доброжелательная атмосфера. Ухоженная территория. Работники отеля делают всё, чтобы отдыхающие ни в чём не нуждались. Спасибо всему персоналу отеля за наш чудесный отдых! Людмила и Олег, Эстония.
Ответ от объекта размещения: Dear Lyudmila and Oleg We are so delighted to learn that you had such a wonderful holiday and would like to thank you very much for choosing Aquila Rithymna Beach Hotel. It is very clear from your extremely positive review that you were more than happy with your stay. It is always so rewarding to know that our valued guests have enjoyed their holiday so much, as we take great pride in providing first class experiences. Your wonderful words regarding the service you received from our team are extremely rewarding to receive, as they only want to provide the very best in service and they will be thrilled to learn that their efforts were appreciated, and that they went someway towards ensuring you had a most memorable stay. This is an area that we take great pride in and I will ensure that your complimentary feedback in this respect is relayed to my whole team, especially Viktoria, Tatyana, Sofia and Snezhana. It means a great deal to my team and I to know that our efforts have been very much appreciated. I note that your husband also celebrated his birthday during your stay, Happy Birthday from myself and all the team! It is our great pleasure to host you and we look forward to seeing you soon for your next visit. Kindest regards Kostas Damanakis General Manager
teo t
Дата заезда авг. 2023 г.
Семья
10.0/10
Превосходно
Дата отзыва 24 сент. 2023 г.
Много лет отпуск проводим в этом прекрасном отеле. Всё устраивает, всё прекрасно. Возникшие проблемы решаются быстро. Весь персонал хорошо обучен, вежлив и внимательный. Отменная чистота. Личная благодарность работникам Victoria Samusevich Guest Relations Officer, Georgios Theodorakis Sous Maitre, Marilena Volanaki Captain, Edmir Neli Captain и всему персоналу обслуживания! Рекомендую.
Ответ от объекта размещения: Dear Valued Guest Thank you so much for choosing to return to Aquila Rithymna Beach Hotel and for taking the time out of your day to leave such a wonderful review. I am absolutely thrilled to read your review and learn that you found our services to be to the highest of standards, and that you thoroughly enjoyed your time with us at Aquila Rithymna Beach Hotel. It is always an honour to receive such positive feedback especially when it relates to the service our valued guests have received from our staff, thank you as it is always a pleasure to hear such kind words. I will be sure to pass your feedback onto the rest of the staff especially Victoria, Georgios, Marilena, Edmir, who I’m sure would be extremely grateful to know that their efforts are being appreciated. It was our absolute pleasure to host you on this occasion and we can’t wait to welcome you back for your next visit. Kindest regards Kostas Damanakis General Manager
Гость
Дата заезда дек. 2022 г.
Семья
10.0/10
Превосходно
Дата отзыва 31 янв. 2023 г.
Шикарное расположение. Превосходный персонал. Все для гостя. При позднем выезде сохраняется ваш текущий статус и дополнительная оплата не взимается. Amazing location. Best of the best personal. Mycket bra läge. Underbar personal.
Ответ от объекта размещения: Dear Valued Guest, I am thrilled to read that our hotel exceeded all of your expectations and that you thoroughly enjoyed your stay with us at the Aquila Rithymna Beach Hotel, as it is our absolute main priority that our guests have the most amazing time, and receive first class service. I will certainly be sharing your wonderful feedback with the rest of my team, who will wish for me to thank you for your kind comments. It was our great pleasure to host you and we look forward to welcoming you when you return again, which we hope is very soon. Kindest Regards, Kostas Damanakis General Manager
Гость
Дата заезда июня 2023 г.
Другое
2.0/10
Дата отзыва 22 июля 2023 г.
Отель не тянет даже на 3 *. Начнем с поселения . Сначала дали номер 318 но сказали что нужно подождать час там еще уборка. Через час сказали что надо еще подождать 2 часа. Потом сами поменяли нам номер 234. Это над центральным входом . Там стоят автобусы. Попросили поменять . Поменяли на 325 и мы еще должны были им в ноги упасть и их целовать, они нам сказали. Кондиционер еле работает. ресторан это отдельная песня. Фрукты зеленые. Еда однообразная.Пляж. Заход в море камни без тапок не заедешь, пляж грязный , тапчаны новые. Убоем пока не затянул в номер и сказал что нужно убрать никто не убрал. За 30 лет путешествий хуже отеля я еще не видел
Гость
Дата заезда июня 2023 г.
Другое
10.0/10
Превосходно
Дата отзыва 16 июля 2023 г.
Идеальный отдых в идеальном отеле! Отель полностью соответствует 5 звездам, это и качественная еда и напитки и персонал который делает все ради удовольствия гостя! Отличное место положения до города 5 мин на автобусе! Мы уже были в этом отеле 10 лет назад, уже тогда он был одним из лучших отелей на острове, но приехав сново были приятно удавлены, он стал еще лучше! Полностью новые шезлонги и зонты, новый бар на пляже, и вообще вы не заметите что отелю не один десяток лет! Совет: обязательно посетите старый город, но на ужин возвращаетесь в отель! Мы пошли в городе в таверну для разнообразия заплатили за горелые осьминоги 100€ а повозвращению в отель узнали что на ужин были великолепные осьминоги, криветки и кальмары! Кстати морепродукты дают как на обед так и на ужин! Очень советую этот отель, он покорит сердце самого прихотливого туриста !
Ответ от объекта размещения: Dear Valued Guest Thank you for choosing Aquila Rithymna Beach once again for your vacation, and for taking the time to provide such a fabulous review. I am delighted to read that once again you thoroughly enjoyed your stay with us. As you experienced, the levels of service we offer our guests, and the comfort and enjoyment of all those who stay with us is of paramount importance at all times. Your wonderful words regarding the service you received from our team are extremely rewarding to receive, as they only want to provide the very best in service and they will be thrilled to learn that their efforts were appreciated, and that they went someway towards ensuring you had a most memorable stay. I will be sure to pass your kind comments onto my team who I’m sure would wish for me to thank you on her behalf. It is always such a pleasure to read such a personal recommendation regarding the cuisine and service our guests have received from our amazing staff and on the whole of my teams’ behalf I thank you. We all look forward to welcoming you back very soon for your third visit. Kindest regards Kostas Damanakis General Manager
Гость
Дата заезда мая 2023 г.
Другое
10.0/10
Превосходно
Дата отзыва 30 июня 2023 г.
Прекрасный отель! Все понравилось. Замечательная еда, номера всегда чистые после уборки, отзывчивый персонал. Бар в номере всегда был пополнен. Детям есть где проводить время - клуб для малышей и более взрослых детей! А расположение , просто выше всяких похвал. Каждый день за ужином можно наблюдать просто шикарный закат! это просто сказка. Море каменистое, но тапочки вам в помощь. Кстати, на территории отеля есть свой магазин. И сразу выходя из отеля много магазинчиков и аптека. Где есть все необходимое. Даже питание для малышей можно купить. Нам, кстати тоже понадобилось . Во время отдыха у нас сломалась коляска, и нам предоставили замену без проблем! Это прям было спасение для нас . Спасибо!!! Отдельное спасибо, хотелось бы сказать замечательным людям и профессионалам своего дела. Всегда отзывчивые и приятные в общении! Евангелия - мэтр ресторана София - менеджер по резервации ресторанов Йоргос Теодоракис - Сумэтр. Очень приятный. Виктория Самусевич - менеджер по работе с клиентами. Отдельное большущее спасибо ! Марина - массажист в спа. Рекомендую , особенно для семейного отдыха ! 👌🏻
Ответ от объекта размещения: Dear Valued Guest I am delighted to learn that you and your family had a wonderful stay with us at the Aquila Rithymna Beach Hotel, and I would like to thank you for taking the time to share your experience. It is our constant aim to ensure that our guests receive the very best in service, and I am therefore thrilled to read your comments regarding the service you received from my team, particularly that of Evangelina, Sofia, Yorgos, and Victoria. I am sure they will wish for me to thank you for your compliments and they will be extremely pleased to learn that they went some way towards ensuring you had a wonderful stay. I am also extremely pleased that you were impressed with our grounds. Our position does mean we offer guests an idyllic setting and relaxed atmosphere. I am thrilled to learn that you were able to make use of our kids club! We appreciate that one of the main factors of a good holiday is keeping everyone entertained, especially children, and it is encouraging to read that we have done this. It was our pleasure to host you and we hope to welcome you back in the very near future. Kindest regards Kostas Damanakis General Manager
Гость
Дата заезда мая 2023 г.
Другое
10.0/10
Превосходно
Дата отзыва 1 июня 2023 г.
Прекрасный отель. Приезжаем в этот отель 7 лет подряд .Дети выросли в этом отеле ,отличный номер, брали либо миза нету либо номер с видом на море в отдельных бунгало. Питание с разной периодичностью от года в год то хуже то лучше но нам всегда всё нравилось огромный пляж лежаков всегда хватает. Самый лучший детский клуб на Крите дети там пропадали. Огромное спасибо Виктории за решение вопросов текущих. Андреусу Манюдакису рум менеджеру за прекрасное размещение. И отдельная благодарность генеральному менеджеру Костасу, человек который обходит отель и территорию по 4-5 раз за день смотрит все нюансы для комфортного размещения и отдыха гостей.
Ответ от объекта размещения: Dear Valued Guest Let me take this opportunity to thank you for returning and for leaving such a detailed review and personal recommendation following your recent stay at Aquila Rithymna Beach Hotel. There is nothing more rewarding than learning that our valued guests have had another wonderful and memorable vacation with us and I am over the moon that you found all aspects of our hotel to offer the highest levels of service and standards is extremely rewarding. I am absolutely delighted to read your feedback and personal recommendation, as it is always our main priority to ensure that our valued guests receive first class service in all areas. I will certainly be sharing your feedback with my team, in particular Victoria and Andreus, who will be thrilled to know that their efforts have been appreciated and that they have gone some way towards ensuring you had an enjoyable and memorable vacation. I am thrilled to learn that you believe our kids club is the best in Crete! We appreciate that one of the main factors of a good holiday is keeping everyone entertained, especially children, and it is encouraging to read that we have done this. Thank you once again for your kind review and we hope to see you and your family again next year! Kindest regards Kostas Damanakis General Manager
Гость
Дата заезда мая 2022 г.
Семья
2.0/10
Дата отзыва 5 июня 2022 г.
Сегодня заехали в гостиницу. Номер 322. У нас маленький ребёнок. Единственное, что хотелось это чистоты. Два раза я просила убрать номер. Реакции 0. Номера моют хлоркой и только посередине. Мы заехали в номер с мокрым полом перед кроватью. Это была вся уборка. Куда не посмотри, везде чужие волосы. Просили 1 кровать, а не 2 рядом. Тоже мимо.
Гость
Дата заезда апр. 2025 г.
Другое
10.0/10
Превосходно
Дата отзыва 3 мая 2025 г.
Went as a couple kid free and this was such a lovely hotel. Weather was really weird but at least it was absolutely gorgeous for a couple of days. We just enjoyed the rest and relaxation to be honest. The food was fantastic, so much choice and we got to try so many different things. Breakfast was varied and dinner each night was full of flavour. If you can’t find anything you like on that vast buffet you need to give yourself a talking to. Special mention to Anna in the main restaurant , she was like a wee mother hen trying to teach us some greek hahaha, Maria in the lobby bar had good crack. Great cocktails, yes the booze and drinks are expensive but then we knew that! We saved up and had a ball. Reception staff was amazing and anything we asked was acted on immediately. I had a massage which was good (im in the industry as well and appreciate a good massage) the spa staff however were very pushy and I understand they have to upsell down at breakfast but it became a bit tedious. It felt like we had to dodge them and not make eye contact. The beach bar makes great cocktails, not so sweet that it tastes like juice so we found we sipped it a lot longer. The main pool was fabulous, clean and plenty of loungers. The water was a tad cool but we got in and loved it. Evening entertainment was a bit poor as its early in the season. Rethymno defo worth a visit, we had the best seafood and ice cream honestly so good. We found an absolute gem a wee bit down from the hotel called taverna Poppy. €4 for 500ml of housewine, needless to say went a couple of times and got quite tipsy🤣🤣🤣 What a gorgeous hotel, grounds and staff. The housekeepers are top notch and every day we felt like our room was cleaned beautifully. Clean towels every single day, nothing is too much effort. We couldn’t understand each other but we still had a laugh with the housekeeping ladies, they are truly lovely. So glad we went before real silly season starts. I felt we got the best treatment and no long waits for anything. Best holiday sofar and Crete is stunning, people friendly and just all around big spoil!
Перевод
Ingrid C
Дата заезда сент. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 12 окт. 2024 г.
Great hotel, ignore any negative reviews! All staff extremely helpful and always smiling which makes such a difference to the whole experience pleasant, Great spa which is free to use (treatments extra). Housekeeping excellent our room was clean and with plenty of fresh towels. Food excellent loved the Italian buffet with vey good food. The main buffet was also good with gorgeous smoothies and bread at breakfast. No issues with bugs, we stayed in September. Grounds very well maintained and beautiful. Rooms a little dated with it enough plug sockets and drinks expensive if not all inclusive. The fact that water is charged at dinner was disappointing but small supermarket if you turn right outside the hotel solved the issue. W
Перевод
6/7
Ответ от объекта размещения: Dear Valued Guest I am absolutely thrilled to read your review and learn that you found our services to be to the highest of standards, and that you thoroughly enjoyed your time with us at the Aquila Rithymna Beach Hotel. Your extremely kind comments will be shared with my team, so they know that the service they have offered has been most appreciated, and I would like to thank you for taking the time to provide your feedback. I am glad that you found your visit to the spa to be relaxing and invigorating! Whilst we try our best to cater to everyone’s needs, it is not always possible but I am thrilled to read that you were impressed with our vegetarian choices and I will be sure to pass your kind comments onto our Head Chef who will be pleased to know that his efforts are being appreciated and would wish for me to thank you on his behalf. Thank you for your lovely feedback and we hope to welcome you back in the near future for your next visit. Kindest regards Kostas Damanakis General Manager
Hungover67
Дата заезда сент. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 11 окт. 2024 г.
Beautiful clean hotel set in wonderful grounds. Set out like a mini village with various pools and free to use Spa and steam rooms. Good selection of food and onsite restaurants. The hotel is right on a private beach with views right around the cost to Rethmnon. Lovely stay.
Перевод
6/8
Ответ от объекта размещения: Dear Valued Guest Thank you so much for your very kind words regarding your recent stay with us at Aquila Rithymna Beach Hotel. I am truly honoured that you found all aspects of your time with us so memorable and enjoyable. I will share your comments with my whole team as it is always lovely to receive such a personal recommendation. I know that my team will feel extremely proud to learn that you appreciated their services and that they enhanced your stay. Our number one is aim is provide the highest quality of service and your kind comments clearly demonstrate that we are delivering this. We all look forward to welcoming you back very soon. Kindest regards Kostas Damanakis General Manager
Amelie E
Дата заезда апр. 2024 г.
Пара
8.0/10
Очень хорошо
Дата отзыва 27 мая 2024 г.
Decent holiday. The drinks are amazing but the food was no better than any 4* hotel I’ve been to. If I went back again I would go all inclusive as we only went half board. However, I wouldn’t book this hotel again only because the transfer back to the airport was over 2 hours, had to keep going round massive bends and roundabouts to pick other people up from their hotels this made me feel extremely travel sick. The staff are always very welcoming and friendly. The lady in the restaurant who was seating people at the buffet was amazing she remembered us each time and knew we wanted to sit outside in non smoking area. Service for drinks can be a bit slow if you go at peak times. We always went in quite early so got served very quickly. But can imagine it being very hectic in peak times as we went early May. There’s signs saying no reserving sun beds but people still did we only managed to get sun beds by the pools because we went to breakfast early and then straight to the pool otherwise by 10:00 they were all reserved. One day we went on the beach sun beds because we couldnt get beds by the pool but they hadn’t purl any of the cushions out so was very uncomfortable on our backs. A few days later we saw they had now put the cushions out and tables. Make sure you bring sea shoes or crocs for the beach as had loads of little stones which hurt your feet to walk on. There’s loads of cheap restaurants and bars outside the hotel. Bus stop right outside hotel which we got one day to old town but the buses were so full on the way back we had to wait over two hours to get a bus back to the hotel so we didn’t go back again but it was lovely there.
Перевод
6/44
Ответ от объекта размещения: Dear Valued Guest Thank you for choosing to stay at the Aquila Rithymna Beach Hotel and for taking the time to provide your excellent review. It was a pleasure to read your comments following your stay and I personally thank you for such high praise of our staff and facilities. Please be assured that your praise has been shared with the whole of my team, and I am sure they would ask me to pass on their thanks to you. It means a great deal to my team and I to know that our efforts have been very much appreciated. Please be assured that I will be speaking to my team, regarding our policy of reserving sunbeds, as we expect our staff to be adhering to the procedures we have put in place, as this ensures the comfort and enjoyment of all our guests. Please accept my sincere apologies for any shortfall in service you experienced in this respect. Your constructive feedback is greatly appreciated and has been taken onboard and will be shared with my team. It is only upon the receipt of such information that we can look at ways in which we can enhance and improve our valued guests holiday with us. I am so pleased that in the whole your stay with us was enjoyable and we look forward to the pleasure of hosting you again in the future. Kindest regards Kostas Damanakis General Manager
Anita A
Дата заезда авг. 2024 г.
Семья
6.0/10
Дата отзыва 6 сент. 2024 г.
We recently stayed at the Aquila Rithymna Hotel, and unfortunately, our experience was far from what we had hoped for. Despite being advertised as a family-friendly hotel, it did not cater well to families with young children.The family pool area was particularly problematic. The lifeguard made up her own set of overly restrictive rules, requiring our child to wear armbands and a life jacket even while we were in the shallow end teaching them to swim. No inflatables or ball games were not allowed, which made it difficult to keep our child entertained. The larger pool did allow inflatables, but with no shallow end, it wasn’t suitable for our 3-year-old. To top it off, the lifeguard’s attention was sporadic at best, and we witnessed a near-drowning incident when she was nowhere to be found. Additionally, we were disappointed to find charges added to our bill for mini-bar items we did not use on 2 occasions, the charges were removed by the reception after lenghty uncomfortableconversation. The red flag on the beach was up for most of our stay, meaning we couldn’t enjoy the sea, and with the restrictive pool rules, we were left with very little to do. The drinks were also incredibly expensive, and the entertainment was sparse and poorly organized. Overall, this hotel did not live up to its family-friendly reputation, and we left feeling frustrated and disappointed. For the high cost, we expected much more. Unfortunately, we would not recommend this hotel for families with young children. On the positive notes, spa is beautiful and sunsets too.
Перевод
Ответ от объекта размещения: Dear Valued Guest Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our hotel takes great pride in being a family-friendly destination, and the safety of our guests, especially children, is our top priority. The restrictions on inflatables and the requirement for children to wear armbands are important safety precautions to ensure that everyone can enjoy the pool safely. Similarly, the red flag is raised at the beach to prevent swimming during unsafe conditions, which is a necessary measure to protect our guests. We understand that these precautions may feel restrictive, but they are in place to ensure a safe environment for all families. Many of our guests, including families with children of all ages, return year after year because they appreciate our commitment to safety and the enjoyable experiences we offer. I am pleased to note that you were impressed with our spa facilities and the sunsets, these are some of our best selling points and we are pleased that you got to experience this. We appreciate your understanding and hope you might consider giving us another chance to provide a positive family holiday experience. Kindest regards Kostas Damanakis General Manager