Meliti Hotel (Adults Only)

Симпатичный отель с великолепными видами из зоны завтрака и приятным персоналом. Кроме того, вид на холм у получастных бассейнов просто великолепен. Уборка в нашем номере производилась ежедневно и тщательно. Приятный бонус — милый кот, который приходит к нам на завтрак через день.

Худший опыт На фотографиях все выглядит отлично - но реальность другая Этот отель разрушил все наши ожидания, у нас никогда не было такого плохого опыта в нашей жизни. Начнем с того, как мы нашли наш номер - постоянно смываемый туалет, душная и затхлая комната, муравьи, неработающий кондиционер, большие царапины на стекле бассейна, грязные подушки и плохо пахнущие полотенца и простыни. Мы заселились очень поздно и были уставшими, поэтому сообщили об этом на стойке регистрации на следующий день после завтрака, они заверили нас, что все будет исправлено к концу дня, очень непрофессионально, недружелюбно, и мы чувствовали и понимали, что им нет дела до потребностей гостей и их репутации. Другой номер не был доступен, так как они были полностью забронированы или они не хотели это делать. Ничего не было сделано ни в тот же день, как обещали, ни в следующие дни. Туалет постоянно смывает сам по себе. Кондиционер не работал. На следующий день мы увидели рабочего, который что-то проверял в номере соседей. Я спросил его, не хочет ли он проверить кондиционер. Он ответил, что да, но у него не было информации, чтобы проверить и наш номер, поэтому мы любезно попросили его это сделать. Мы также поговорили с соседями, и у них кондиционер был полностью сломан, и они не могли спать всю ночь. Большие царапины на стекле бассейна, к тому же они даже не чистили бассейн (у нас был общий бассейн с двумя другими номерами), на второй день я сильно порезала большой палец на ноге в бассейне, и мой парень пошёл на ресепшен за первой помощью, моему парню на ресепшене ответили, что я могла порезать палец на ноге в другом месте, но не в их отеле, таким образом намекая, что это неправда, и дали ему просто пластырь, женщина разозлилась на него, заявив, что у него есть жалобы, и дала очень непрофессиональные ответы, он также рассказал им о других наших проблемах, а женщина сделала вид, что не знает, или, может быть, действительно не знает, опять же из-за их непрофессионального отношения. В последний день нашего пребывания пришёл работник по борьбе с муравьями - так что вы можете сделать свой собственный вывод. Я не хочу больше говорить об их завтраке, который был каждый день одинаковым, плохим и невкусным, о парковке и местоположении. Мы заплатили огромную сумму за предлагаемые ими услуги, 200 евро за ночь в таком отвратительном отеле. Никакого обслуживания, никаких оправданий, вообще ничего. Крайне не рекомендую этот отель. Избегайте его полностью.

We booked a 2 nights stay for the private pool room. Lets start with the pros which are less than the cons sadly. The hotel (especially the room) is at a nice lacation,viewing the seaside. Pool and balcony are very big,having a small patio outside to sit and enjoy your drinks and 2 sunbeds to enjoy the sun. Sadly the weather didn't help us(rainy and windy) and we couldn't enjoy this part of the room. Swimming pool has a filter which renews the water all day which is good,but the result is cold water if the weather doesn't help. Bed was very cozy and soft. Room had 2 air conditions providing a nice temperature. They have quite good breakfast,big variety,different things each day. Mostly of the staff were polite and nice. Now the cons. Let me state that sadly the weather was not good so the small bad details were easily noticable. We checked in and walked to our room by ourselves. For a 4 star hotel i would expect at least a walkthrough of the room and everything included. The room was clean but not as clean we would expect for the money. Dust to some places and bathtub's and shower's showerhead were both full of salt. The room has a big bathtub in the corner of your bedroom which is a nice touch but it was not fully working. It was missing a button with which you could chooce from where the water comes(tap or showerhead) and the showerhead was broken. We called reception and they came to change the showerhead but they couldnt fix the button,so we had to fill the bathrub holding the showehead for half an hour. After request they gave us a small tool to be able to press the button but that only worked once(too big didnt fit in the hole),so we didn't try again. Outside the patio was nice but the wooden floor deck was not ready for summer season. Small pieces of wood coming out of everywhere,with result to step on them and "hurt" out feet,we had to go around with flip flops. Swimming pool looked cool,was not used because of the bad weather and cold water,BUT was dirty when we came. So they had to come and clean it during our stay. The plus - room has seperate toilet and shower BUT the minus is that sink is also outside of both of these rooms,like in the main room. Mini fridge was totally empty which is the first time i see in a hotel. We had only a small bottle of water,outside of the fridge, waiting for us. We paid 300 euros for a 2 night stay. Sadly not value for money. Maybe if the weather was good we could oversee these details but still,a 4 star hotel should offer a nice stay either way. NOBODY except the very nice worker they sent us said that they are sorry for this poor condition of the pool,showerhead and broken button(not fixed) . Neither they mentioned it,neither they offered any refund,discount or free dinner.

We booked 3 nights at this hotel in a share pool with sea views. We arrived to be told there was a problem with our room and they were putting us in another room for the first night. We were put in a small room with the tiniest shower and bathroom I have ever seen. This was their basic room at considerably less cost than the room we had booked. No apology, no offer of compensation. When we complained loudly we were offered a free meal. We went to the restaurant that night and were given the menus. When they came to take our order I mentioned we had a free meal as compensation. They immediately gathered up our menus and said there was a problem. We were then handed the very basic half board menus. Once again we raised our voices and were given back the a la Carter’s menus. The next morning we waited and waited for our correct room to be available. We were told the cleaners on that floor didn’t start till 11am (even though they were around on other floors at 10am). We packed our bags and waited in reception and eventually were given the keys to our share pool room at 12.15pm. No offer of help with bags to relocate. This hotel is lacking in maintenance and cleaning standards are low. The staff are not particularly friendly and there are not many smiles. Fortunately our other hotels in Crete were a much more pleasant experience.

Great location and the view is awesome. Has a lot more potential to be honest. Rooms were very good although some details prove that they could be a lot cleaner and i cannot accept that in the price given the TV is not smart. Personally i hate when showers don’t have a door and the whole bathroom becomes soaking wet. Bathroom in particular needs more attention regarding a customers hygiene. Essence is in the negative aspects that can be improved. Overall a fair choice. Gotta say that the whole staff was EXCELLENT AND VERY KIND AND HELPFUL and the breakfast was very good.

Double superior room with sea view had actually a view of 15 air conditioning units and giant electrical pole in front of the balcony. We were obliged to switch rooms for a less offensive view and were put into a standard size room. Ridiculously small and uncomfortable bathroom and the air conditioning did not work (only worked as a fan). Black out curtains but several lights sources in the room. Too many problems for a short stay.