I hope that the general manager of the hotel knows what a gem they have in Brenda S., who was working the front desk this weekend. She worked late on Saturday and I was so surprised to see her back early the next morning. It turns out she got home near midnight, and then got a call at 5 am to cover for someone who called in sick. And then came back to work in a snowstorm! The amazing thing is--she was still smiling, welcoming folks to breakfast, checking people out with kindness and efficiency. This is the kind of exemplary customer service one rarely sees today--and I hope the Hyatt Place Albany will recognize and reward her exceptional work ethic. She is awesome.
(I also enjoyed using the onsite gym.)
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