Residence Inn Albany Washington Avenue

I wanted to give this a higher rating, but there were some major issues that they're dealing with. First, The good. We loved the location (close to shopping, but a little hard to find). We also loved the room layout. The "mini" apartments were so cozy and great for visitors. However, when we arrived we were told that they had just fixed the hot tub--which they have had problems with. However, when we tried using the hot tub, we discovered that it was still broken. (We had chosen this hotel based on 3 criteria--location, pool, hot tub. We reported the issue on Friday. The staff were very accommodating, but it wasn't fixed on Saturday, either. Also, one of the rooms we were staying in had no hot water on Saturday morning. (We took cold showers to get on with our day.) I reported the problem and this was fixed upon our return that day. The staff reported that they were overdue for a remodel/update to their facilities. I hope they take care of it, because we loved the rooms and location. We would stay there again--but only if everything was fully functional.

The kitchenette was nice, had scrub mommy for doing dishes. A little cramped as the stove top was right next to the fridge. Overall it worked. Microwave was good, heated evenly and rotated the food. Shower was big, but I couldnt keep water from bouncing out of shower. (No tub) Breakfast was standard warm fare (scrambled eggs, cariety of sausage, bacon, frittatas, breakfast biscuit sandwich, oat meal, yogurts, waffle maker (only 1, but displayed the time), juices offered were apple and orange, coffee hot and cold brew, milk, cereal. Fresh whole fruit, apples, banana, oranges. I didnt see any mixed fruit. I also didnt ask. Good seating across several areas. Staff was helpful and friendly. Washers were $2.50 cleaned the clothes, dryers were $2.50, but left the clothes damp. Pool was nice in appearance, I did not use. Hot tub was full, but out of order. Room was spacious, bed good, and lots of seating options from counter or sofa with moveable table to desk with chair. TV swiveled so could watch from kitchen or bed.

It’s too bad the hot tub wasn’t working but other than that the property was great and the staff was amazing

The location is convenient but the streaming and premium channels were broken with no repair details and the hot tub had a sign saying closed for one hour that stayed one for three days. There no notice of any of these issues. Poor food selection for breakfast. Definitely not what I would expect from a Marriott

Great location, easy check in and the suite was well laid out and provided plenty of amenities and space to relax. We did not have an extended stay, but if I needed to, this room would have been perfect.

Booked a 2 queen room for my wife and adult daughters. Was given a king room with a pull out couch. SO UNCOMFORTABLE!

Large room and alot of amenities. Everything turned out great!

Stopped on our way to Boston, never been to Albany choose residence typically fresh and clean. Room was clean halls were not. Carpet was old and seemed dirty. The mattress was really firm I prefer a little softer . Was giving an ADA room not sure why I didn’t ask for it. Other than that it was fine

Disappointed for the amount of money it cost. I typically do not spend this much but i thought "you get what you pay for" and i expected MUCH MORE for 2 nights @$540.00. I had a very important test to take Monday. The rooms were NOT sound proof at all, the pool was closed all Sunday do to someone had gotten sick in it (I understand things happen) BUT there was no one to clean out the pool for the entire day so i was told. Monday breakfast was running late so i was unable to eat there before a State test i was taking. I would NOT recommend staying here.