Hotel Mura

This was the best experience i have ever had in summer vacation. All the staff especially the manager and the bellboy were so good and kind.

This was the best hotel i have ever been in bulgaria. The room was cozy and clean, the food was tasty and the staff were kind especially the manager and the bellboy

A hotel full of beauty! We had a beautiful experience here. The staff was very nice, we had fun in the sea, we walked through Albena, an overall beautiful experience. I would definitely come again and have fun one more time in this amazing hotel.

We've been going every year in this hotel, it's so close to the sea and the forest, just perfect. The views are fantastic, the air is clean, the beach is wonderful. The rooms of the hotel are very nice, there is big bed, sofa, desk with chair and TV, big bathroom with shower, hairdryer and toiletries. The room also have small balcony with two chairs and table, where you can watch the see, or the beautiful forest. The staff is really friendly and helpful, especially at the reception. The food in the restaurant is good, there's always something to eat. There are teamed evenings at the restaurant with typical food, and the staff dressed differently. There are animators for the children and the adults with lots of activities like games, water gymnastics, darts.

To start with this was not the 4* all-inclusive hotel we booked but was transferred here as our original booking was no longer available, we arrived on the 19th Sept At the hotel entrance, there was the reception, a shop and bike hire, and the main indoor bar, we received an a4 sheet of paper and your room key and left to discover everything else for ourselves, we had to ask where the lift was about a safe what direction the restaurant was we had to ask if they had any sort of map of the hotel and the area? we put the lack of customer service down to it being a young man with no training. The room was a good size and on the surface seemed clean with a good wardrobe space a dresser with large mirrors, a small stocked fridge, and a safe. ( items not included in the inclusive) although the bed was two single beds it came together as one large bed and it was very comfortable the aircon once again was very good the bathroom was a good size with a walk-in shower which had amazing power considering we were on the 8th floor and a not too bad hairdryer with sockets for a razor the towels were changed and bins emptied daily. The balcony railing was a little rusty the window screen for the windows was very rickety and the screen kept coming loose which meant we kept finding bugs in our room, you could not leave any food out because we got infested with ants there was a strange stain running down the dresser chair, the t.v had only one English channel that was news on a loop, the kettle lead would not reach the socket so you had to put on the floor to plug in, one of the sockets had come away from the wall, the shower had mildew around it and we had three days of a sewerage smell coming from the drains. The hotel was right on the beach with an allotted number of loungers for the guests to use, there were two small pools with one had sunken and broken tiles around the edge and the other had a crack along the inside, they did provide pool towels but you had to hire them daily, they did provide cushions for the sun loungers but you had to hire them daily, they had an inside pool and jacuzzi you got 5 mins free, but you had to pay the first 10mins, work that one out for yourself. The restaurant had a large indoor area and a covered outdoor area which was where the snack bar and outdoor bar were situated It felt more like a canteen than a restaurant they did have a good range of bread but the food was of poor quality just not as fresh as it could have been. they did have something called Dail around restaurant which was supposed to be a choice of three restaurants you could use which was part of the inclusive but it turned out there was only one still open. They did put on some kind of traditional dress outfit and dance while you were having your evening meal a couple of times. I witnessed the waiting staff and the dancer eating the hot food that was meant for the guests with their fingers and drinking the wine. We found out from other guests that we c

I feel quite sad reading some of the recent reviews as we had a really lovely holiday in Mura and enjoyed some fun evenings at the Gergana pool bar. It is not the Ritz, but you get what you pay for and we paid for a really cheap holiday. It was right at the end of the season so many places in the town were closed. We would happily go back because of the location. Good points - The staff worked hard and the place was kept fairly clean, we had fresh towels every day and could always find a clean table in the restaurant. The rooms in Mura were the same size as the basic rooms in Gergana and they were plenty big enough for two of us. The location is beautiful, right on the beach, with the nature reserve behind the hotel. We went for lots of relaxing walks along the beach and through the reserve which we really enjoyed. We had a sea view which was fab - I woke up early a couple of mornings and watched the sun rise. The food was ok, freshly made pancakes with fruit and honey for breakfast, salad for lunch. Dinner was a bit more of a challenge as I am a fussy pescetarian and most fish was fried. However I always found something to eat which is better that some all-inclusives I have been to. Bad points - Some of the staff were very unfriendly, notable exceptions were the Reception Manager, the bartender in Mura reception bar and Dorian at the pool bar who were all lovely. Yes the facilities in Mura were basic but we had the use of the Gergana pool and bar which were great. We could only order 2 cocktails off the menu but if we had paid an extra £300 we could have had the full menu. We chose not to do that. Our shower leaked but the cleaners gave us fresh towels every day as we used them to mop the floor.