The hotel was excellent, we paid for a poolside room and were located on the -1 floor. We couldn’t find this at first and reception weren’t much help. Would of liked a guide to help us as we spent a good 15 minutes looking for our room. The service could of been better as a whole from the staff, they were friendly enough however, they were not very customer service oriented. I came in one night and asked the reception for a glass of water as I was severely dehydrated from a long walk back from the old town, I was told to wait in line at the busy bar. I waited for at least 20 minutes. We had a noise compliant on the second day regarding the previous night which was fair enough, as we had too much to drink and were admittedly very noisy. This did not go any further which was great. The room we got 003 poolside was a brilliant room very spacious and the sofa bed was better than the actual beds provided in the bedroom. Our rooms were cleaned to a good standard. You have to pay a €50 deposit for each person incase of damage upon arrival. We were dubious about getting this back given the noise complaint however, there were no issues. Overall I would say this is definitely a family hotel and no ideal for young lads but i would certainly return with my wife and kids, just not a group of young lads.
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