Sheraton Albuquerque Uptown

Convenient and staff were friendly.

Nice hotel with good location. Stayed on the 8th floor and Club level with unlimited supply of drinking water/soft drinks. The hotel building has some years but it's fairly well maintained.

The room was really big and clean. The location is very convenient as it not far from the Railrunner train station.

We called 2 days before our arrival and ask to have connecting rooms, they confirmed that we will have a connecting room, upon arrival they said that it is not possible bc those rooms were given to someone else , they offered discount which was nice but the rooms were really old with popcorn ceiling and tub spout was broken in the bathroom so my girls have to shower in another room on the 6th floor which was more modern.

The front desk man put us in room 212. It was awful! It smelled like a combo of pee and smoke. We sat there for 15 minutes then I went down and asked for a new room. They put us in a new room on the 4th floor and it was great. Rest of the stay was great! Compliments to joy at the front desk for being kind and professional!

The evening front desk employee didn't let us know that the hotel card key was to be swiped in the elevator in order for us to reach our floor ... We had to figure it out ourselves ... She also told us that during morning hours, we could get breakfast from the restaurant located inside the hotel ... When we asked the morning front desk employee, she clarified that the only available 'sit down' area was the tiny Starbucks also located in the hotel ... We weren't interested in the prepackaged, pricey fare offered by Starbucks so we walked to the nearest restaurant ... Clarifications are needed for travelers ! Please provide helpful suggestions when asked because they ARE needed ! Thanks ...

I paid an extra fee for a breakfast for two when making my reservation. The staff were not aware that the extra fee was paid for breakfast.

Run down facilities. Carpet in rooms bad. Old designs in rooms and stale smelling. NO VALETS! Out priced for cost of rooms!

I really enjoyed the security in and around the property. It was also within easy on/off access to the interstate.