Quality Inn Alcoa Knoxville

Second time this week staying at this hotel on our trip. Easy check-in, room was clean.

I come to Alcoa/Maryville several times a year and have never stayed here, but after reading the reviews I decided to give it a shot. Overall a very nice stay and plan to stay there in my next visit.

I love to stay here at Quality Inn. The staff is wonderful, kind and considerate. They go above and beyond the job description. I absolutely love the biscuits and gravy for breakfast.

I liked the location of the property. What I didn't like was the fact that I asked to be moved because the beds were obviously used prior to me checking in. There were stains, dirt and a dirty tubs. They moved me to three different rooms and I kid you not all three rooms had soiled and dirty sheets on them. After speaking to the Manager Ashley, she gave me a whooping 23.00 discount that was taken up by different fees. It ended up not being a discount afterall. The last night there, I'm in the bathroom and here is a roach crawling on the wall. If you decide to take a chance and stay at the Quality Inn in Alcoa, Tn, check your sheets.

Nice clean hotel. Service good. Room very small. Sink for bathroom was out in room which I didn’t care for

Not bad but also not great. Just an average motel. Beds were fine, room was a little dirty and bathroom was a little dirty. Staff were great

The room was a little small - but it served our purpose perfectly - a quick overnight stay on a long trip. Hotel and room were both very clean! This is my number one concern with any hotel - cleanliness!

Parking lot not treated when a snow storm had come by. So parking lot very icy and dangerous to cross to get car. Upon checking in I had to give a $100 dollar cash deposit since I was staying there. Checked in the day before no deposit . Next day I had to. They wouldn’t do it on my credit card either. So I had to leave and go get cash to check in. I had already previously paid for my stay through ******* which went smoothly. I asked for a receipt when I gave $100. My key to get into my room on the second day stopped working and the lady upfront had to reset it. It worked after that. No issues at check out. I did have to ask for my deposit back. They asked me if I smoked. Which I did not. Only reason why I booked the hotel was because I couldn’t get home due to the snowstorm and I’m a healthcare worker.

Stayed here cause I was stranded from a snow storm and had to get to work close by. Good room and bed. Staff nice. Only issue was parking lot was covered in snow and ice and I felt like I was skating across the parking lot. Maybe something should have been done about that. Other wise food stay.