Tru by Hilton Alcoa Knoxville Airport

Pleasant stay, rooms were clean and staff was really helpful in accommodating our needs

Room is too small for the price. New and clean facility. The front desk person was not that welcoming.

Place was as expected when staying at anything associated with Hilton. Had an issue with the airport shuttle and the hotel phones were down. I didn't expect anything, but they quickly made it right and we're very apologetic. I would definitely stay here again. My child also loved that they had a nice modern lobby area with pool table and other games.

I booked a double queen bed room, for 1 night. The room was nice & clean, the staff Saturday night when we checked in was nice & helpful. Sunday morning. That’s where everything went down hill. Our room was only stocked with 2 wash rags & 3 bath towels. We had 3 adults in the room, and said as much when we booked. Went down to the front desk to get extra towels & the first excuse was that housekeeping wouldn’t be in until 9 (it was 815, maybe!) took our room number said they’d deliver them. Went back again after 9, was told all the towels were dirty. We go to check out at 930 and see a housekeeping cart FULL of clean towels. Not sure the truth, but 2-3 towels for a double queen bed is not enough! I wasn’t able to use a clean rag (I used a hand towel) or towel after my shower. For that reason alone I will not return.

Nice, modern, clean rooms, although they are small. Nice breakfast. One really annoying thing is that an alarm in our room went off at 5:30am. They need to make sure alarms are initially turned off.

Shower was dirty. Took 3 calls/visits to the front desk to get someone to the room to clean the shower. Horrible, overwhelming chlorine/air freshener smell throughout the hotel….resulted in headache for our entire stay. Will NOT stay here again

The room we were given was not ready for publis use. All the lamps were unplugged, several of them did not work. The room was for two people, but there was only one chair. Access to the property was terrible and dangerous. This was not the quality I am used to from Hilton.

Was ok...but I chose this property based on cleanliness rating...wasn't a big fan of the moth that was lacquered onto the floor with the guts of it smooshed all over nearby...it was about a half dollar size 3-dimensional pile of guts. No way someone cleaning should have missed it. Shade wouldnt shut so had to sleep with streetlights glaring through the window unless i wanted to get dressed again and ask for maintenance to come at 1 AM. So i say ok, but not great. Convenience to airport was excellent though.

Hotel room was dirty!!! The floor was not vacuumed, bathroom shower was icky, dirty, old. Bed was squeaking. Overall, terrible first impression.