Overall not a bad experience. The resort is well organized, the food wasn't bad and the pools and kids entertainment are nice as well. Regardless, i can't give more than 3 stars simply because of how rude the bartenders are. Always serving you as if you're bothering them. You cannot ask anything outside a gin tonic, beer and any other drink that is already premade in their cointainers (be advised, extremely sweet all of them). If you ask for a proper drink to be made on the spot they will deny to do it. One of them even trew her hands in the air, walked away and called her supervisor, just so he could tell us, like we were kids, they won't do it (the drink was on the menu). We were never obnoxious, drunk or unpolite - this behavior was accross multiple bars, and over 10-15 people in a week's time. In this specific situation we resorted to ask the ingredients to be served seperatly and made the mojito right in front of them, that's how ridiculous it was. I understand you might not be allowed to serve items outside the menu, or everybody would simply rush and ask for the craziest cocktails, but still, just have some deciency to have a sign or be polite explainning it. People are paying an all inclusive stay, the minimum you can do is a couple of drinks. To be very clear, this was specific to the bartenders and servers at the bar. All the other personal was extremely nice.
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