Alpena Resorts

We recently stayed here for four nights. We’d stayed here before when it was Best Western. Room was clean. Bathroom was spotless. The room could use a new mattress. It was very soft and lumpy. Breakfast was the only real disappointment. It just consisted of English muffins and bagels. Even some cereal would have been nice. Not at all what was listed in the travel handbook which was Belgian waffles, sausage, gravy and biscuits. We would stay here again but please at least get some cereal!

We were very happy with this inn. The staff was very friendly and helpful. The hotel itself was very clean and nicely renovated. The rooms were super clean and also nicely renovated. We were only here for one night as we were going through town but would have enjoyed staying longer. I highly recommend this hotel if you are in need of a place to stay in Alpena.

Pleasantly surprised on how nice the rooms are. It was modern with updated fixtures and very clean. The staff was courteous. No breakfast due to staffing shortages, but there was fresh coffee and juices available. The price was also very reasonable (90 per night). This will be our place to stay when we visit Alpena. Note: We could not get the online reservation site to work. Give them a call instead.

This was the worst “hotel” experience we have ever had. There is massive construction going on in the hallways and no mention on the website or at the front desk at check in. We had a rare night out without kids and made the most of it and were looking forward to sleeping in and instead we were woken up by sawing, drilling, hammering etc. right on the other side of our hotel room. Had we been advised at check in we would have left for another hotel. I went to speak with Wendy at the front counter and she laughed and said they just started today and they’d been waiting 2 years for this construction. I asked why we weren’t advised and she said they just found out they were coming the night before. So tell them the rooms are rented and that won’t work!! The hallway was a complete mess, construction material everywhere - not safe at all. We were unable to sleep (or hear ourselves think) with all the noise, so we’re showering to leave and while my husband was in the shower a worker put and nail through a wire and the power went out in the bathroom. I went to speak with Wendy about a refund and she offered me $10 off. I said that was not acceptable and she got the owner from the back who was incredibly rude to me. I explained we paid for a good nights sleep and he said that’s what we got. I said not even close. He offered the same $10 for the “inconvenience” of the screw going through the wire. I told him to keep it. Do not stay here. Zero customer service. Zero care about the quality of your stay. So rude.

Awful management. Rude and mean! They accused me of having my kids swim in the pool when I was by my self and always had been. They yelled at me and thew me out of the facility. They did it even check cameras to make sure or listen to me at all. No one should stay there. They have too many rules and are nasty to their customers!

What a pleasant surprise. We needed a pet friendly hotel in n Alpena for 3 nights. This was perfect. Everything was clean and new. We didn’t get breakfast but that was ok. For the price this was a great value. Many restaurants and stores nearby, within walking distance. Staff was very friendly and helpful.

Our room was roomy enough for 2 adults, 3 teenagers. The hotel was quiet and peaceful. Eric at the front desk was especially welcoming and friendly, gave the impression he really cares about the place. Gazebo, grills, and backyard games were the best—gave us a relaxing evening to “eat in” and play around together outside. We would definitely come here again.

We love this place! It has been recently remodeled and although no longer a chain hotel, it is a fabulous choice to stay. The rooms are large, super clean and nice. The bedding is great and the carpet has been recently replaced. Excellent free coffee too!

This hotel is by far the best we've ever been in. It has been completely renovated and it looks like a very expensive motel. And very clean and comfortable. Every employee was very friendly and helpful. Everything about this motel is top notch. We had a wonderful stay here and will definitely come here again.