Amalfi Luxury House

Everything is perfect but the location 😫😩

I didn't make it, hotel doesn't have 24hrs front desk

Amalfi is beautiful. There must be many lovely hotels. Be careful about this one. We were put in a room up under the eaves of the roof. (There are two in the hotel, be aware.) The room is quite large but two-thirds cannot be used. In most of the rooms if you stand upright you will hit your head. And in almost the entire room there is a risk of hitting your head on one of the many many rafters. The bathroom is entirely unsafe. The risk of hitting your head is very great. We suspect that the room violates any reasonably building code. If it is not illegal, at the very least, it is not safe. Avoid this hotel.

DO NOT BOOK THIS PROPERTY!! THE OWNER IS A THEIF AND A LIAR. I booked and paid for the property for four nights. I was told there was a 6:30 pm check in policy. I booked train tickets to arrive in Solerno at 2:30. Ended up having a nation wide train strike that day and I arrived in Solerno at 5:40. Was told on the phone by employee that even with a taxi I would not make it for 6:30 and that my WHOLE reservation was cancelled. I offered to pay the 50 euro late charge and was told that I had to request that earlier in the day. I lost ALL four nights and no talking reason, begging or pleading would make the owner change his mind. I can understand losing the first night but not the other three. Told an Italian person this today and she called to speak on my behalf. Owner tried to change his story and say I didn’t show up for last three nights. I said I have the whole conversation on text and owner quickly back pedaled and said his policy stands. No refunds. I have been keeping tabs on the hotel the last three nights and the owner SOLD my room a second time for two of those nights. He essentially collected double. PLEASE DO NOT BOOK THIS HOTEL. This policy is nothing but greed and is not stated clearly anywhere. I have asked him to show me where it is stated that you lose your whole reservation and he cannot. He puts shame to the Amalfi Coast and to Italy in general. Just a plain crook.

Our stay was good, despite reading some negative reviews I was pleasantly surprised. This place isn't suitable for anyone with mobility issues as numerous steps to the building but wasn't a problem for us. Providing directions would have been appreciated, I asked but they just referred me to GPS - if I had this function I wouldn't have asked. The breakfast was good and plentiful, choice from a card the night before. Our room was in the attic with low ceilings but this wasn't a problem, the room was spotless and both reception and breakfast staff friendly.

I rate a hotel by how well they do when something goes wrong. The A/C and shower both had issues. After two days of no action, we checked out 3 days earlier than our reservation through Bookings.com. They pretty much stopped responding and I am waiting to see if they try to charge us for the full 5 nights. Do not stay in room 7 or 8. They are at the top floor, hottest available and the rooms both have a ceiling that slants down so significantly, I bumped my head repeatedly and I am a petite woman. The location is good and if they had fixed the problems we would have dealt with the roof problem, but they did not and it was too much. Also, be prepared to lug your suitcases up a significant number of stairs to get inside the hotel.

We had paid about 1 month and a half before our honeymoon over 700usd for 2 nights in a deluxe room with a balcony. Upon arrival on our honeymoon, the girl at the front desk brings is to our room, which is even less than what I would consider a standard room with the ceiling at a Complete slant I am 5foot 1 and I couldn't even stand up straight ..imagine my 6 foot husband. We realized this cannot be the deluxe room at 350usd a night that we paid for. She says the notification she got was for a standard room, so we show her our email of confirmatiomation and even call our vacation agency and they confirm as well it's a deluxe option they sent them. We asked the lady to show us the email she got and she did not. She started telling us that the deluxe rooms are all booked and the standard is all they have anyways. We were very upset and they had 0 empathy. Anyone would be upset if they paid for something so expensive and receiving not what they paid for, like the owner told us "money first". She then called her manager or whoever this man was, and he was so aggressive also I am italian and they didn't know I understood everything they were saying to eachother. He offers to my husband to give us a suite the second night but the first night we have to stay in the standard room. So we hung up with him decided to take the night to think about what we are going to do. Also upon booking we didn't realize we booked and had to check out on shabbat so we also needed to add an extra night. The next day we went to talk to the girl said ok well take the suite tonight like the manager said yesterday and also we want to add a night. When she gets the manager on the phone he starts giving us a whole store "yesterday was yesterday, today is today" also his exact words "first what is important is the money, then its the client"....we are business owners of multiple businesses in canada, this is the WORST thing a business owner can say to a client, how do expect money when you have unsatisfied clients? Ur clients is what brings you money. Your clients are the reason for your business to even be running. They also forced us to write an email to ******* saying everything is okay and we got a room (Assuming to cover themselves). Throughout the rest of our stay, it was such a undesirable situation being around the staff. The place is nice (minus the 101827202 steps to get to it) to bad the people running it aren't so charming as the rest of amalfi is. There are a bunch of hotels near the coastline, check those out first!

Most terrible experience! We booked a delux room with terrace for our honeymoon and they over booked and gave our room to someone else. They even lied saying ******* gave them a reservation for a basic room and wont even show me the reservation confirmation. After speaking to the manager Gerardo, the only thing he wanted is me to write an email to ******* saying everything was fine to give me the day after the room that is now available that i originally booked if not he wouldn't give it to me, and he told me the most important thing for him is the Money first and then the client satisfaction. He cares more about money then making sure that the client is happy. When i was trying to solve the issue with my travel agency the day i got there, the receptionist Anna just got up and left for the day. She didn't care to solve the issue, she just got up and left, i never saw this in my life, liars, theives and they do it in your face without even caring. Make youself a favor not to book this place.

Everything was perfect once we found it and got up all the 124 stairs (not 60). We had a great stay, only wish we had a safe in our room. Staff was very helpful and welcoming and the lady that serves food saved the day twice with her skills at getting rid of a tenacious bee as we had breakfast (fyi breakfast was delicious)