Red Roof Inn Amarillo West

Positives: staff was great. The young man checking us in during the evening was very nice. Room was big. The water pressure was great. Price was fairly cheap. No hold on card for incidentals. Negatives: Room smelled strongly of cigarette smoke like very overpowering. Hotel being close to the highway you hear highway noise all night. The morning breakfast was biscuits and gravy, by 7am everything else was gone. Coffee machine broken.

Nice and quiet, good rooms, beds were comfortable. We were in a handicapped room and the shower was not easily usable for us and flooded the floor.

I liked the microwave and refrigerator in the room and the size of the room was good. I didn’t like the area and the bathroom was dirty with other people’s hair in the bathtub, the property outside the room was dirty with a lot of stains and cigarette buds. The beds made loud noises when you moved around from some kind of metal frame. Overall, I would not stay again.

I checked in late and the attendant, didn't answer the door until banging on it. I was asked if the doorbell worked, and I said obviously not since you didn't answer. I tried calling and knocking with no reply. I was given my room key, and it didn't work, it was freezing cold and rain out. I had to go back to the front desk again, I got a different room. The door wouldn't open without using my shoulder hitting it. :( NO SOAP, NO SHAMPOO, and the in-room coffee maker leaked hot water through the bottom of it. At the early continental breakfast, I asked the front desk for soap and shampoo, they didn't have any and said to wait an hour until the room cleaning person came by. She never came by. I mentioned this at check out and I only got more excuses for everything including the coffee maker. I will not stay here again. TERRIBLE!

Upon my arrival check in was good, until I got to the room which was supposed to be non-smoking. It wreak of cigarette smell. I went back to the office and complained. I was given another room, no cigarette smell, but they were having problems with the room entry card. I was told, by the young lady that checked me in, that this was the only room available. The reason for the key not working was because sand blows into slot where the key enters. I was left with a room that always required my wife or me to be in it. We were stuck!

Room was dirty, I had to clean the sink and bathroom and tables with a towel and it came back brown

Was not able to stay. When arrived to check in after 5 hour drive that told me my rooms were not available due to 43 room closures and they didn’t not have 2 rooms to accommodate me. I was there for surgery and no rooms to stay in

STAYED HERE FOR 1 NIGHT THE SHOWER WAS DISGUSTING. THERE WAS **********S ALL OVER THE SHOWER , WHICH TELLS ME IT WAS NOT CLEAN. THERE WAS NO SOAP IN THE DISPENSER. IT WAS LATE AT NIGHT WHEN I ARRIVED AND WAS EXPECTING A SHOWER AND JUST TO GO TO BE. I LET THEM KNOW AND THEY SAID A MANAGER WOULD BE CALLING ME. NO CALL. IN THE MORNING THERE WAS NO HOT WATER. DID I SAY NO HOT WATER. I WILL NEVER STAY HERE AGAIN . APPARENTLY THE STAFF OR THE MANAGER DOES NOT CARE ABOUT CONTACTING ANYONE. I NORMALLY DO NOT DO THIS BUT THIS WAS BEYOND A POORLY RUN PLACE.

Breakfast was great with good variety. Rooms were clean, spacious and comfortable. Only suggestion would be to update some bedding. They were clean but visible cigarette holes.