New Dungeon Ghyll Hotel

Bed not comfortable Room very hot Window would open but wouldn’t stay open Food average Hotel a little dated

We would not stay again. Not enough staff for the number of guests - chap having to cover both the bar/food orders and reception when multiple guests were arriving and wanted to check in at the same time as people were wanting drinks and food. Stressful check in demanding a physical credit card to secure against failure to pay for meals/drinks charged to the room. It would be helpful if this requirement was clearly described at the point of confirmation of a booking. The corridors and our room were very tired and in poor condition. Musty smell in the corridors, mould behind the door in the room, broken tiles and ‘bodged’ repairs in the bathroom. Mattress was very soft. To be fair to the cleaners, they are doing a good job with the environment they have- there is clearly effort to make the room & bathroom clean & tidy. Breakfast was a stressful affair with the staff appearing to be rushing everything and quite surly in manner. The same stress and attitude on check out relating to the credit card (from a different member of staff) despite not having made any charges to the room. Charged for breakfast despite the pre-paid booking stating this was included. The food we had in the evening was well cooked and hot and the garden setting was nice. Overall, given our experience, the general condition of the place and the cost, we would look to stay elsewhere when visiting the area again.

Great location, right at the bottom of the Dungeon Ghyll. Staff were really nice, and worked hard to make everyone happy. Whole place looking tired and dated now (or oddly modernised), in need of sympathetic renovation back to a classic Lakeland hotel style.

Awesome location, and it’s one of two hotels in the valley, so there’s not much competition. Room was ok, modern big bathroom but as it was top floor, care needs to be taken to avoid constantly bumping your head on the sloping ceiling. FOH Staff were great and very friendly. When Katy was there, everything seemed to work fine. When she wasn’t, things were different. There was a new staff member who was single handedly taking evening meal orders, manning the bar, reception, waiting on tables, etc, all with a very commendable calm and apologetic demeanor, but 35 mins for our standard Sunday roasts to appear seemed a bit long. But we weren’t in a rush, so no problem. There was a different staff member on duty at breakfast the next day and 20 mins for breakfast to come also seemed a long time to wait, especially as we then had other things we’d sooner have been doing. Apparently Katy was poorly, but it would be worthwhile having a contingency plan in place if possible. Gardens are lovely, with some all-weather furniture. Super- warm drying room, which is very much appreciated, esp in this location. Best thing about this place is the location, with paths up to the Langdale Pikes right out the back of the hotel.

Perfect location in a stunning part of the Lake District. Perfect base for numerous hikes in the area. Room very comfortable and clean. Food very good, but service was a little erratic. Staff very helpful and welcoming.

Enjoyable stay Friendly staff, lovely room, good food Great location