Vanisko Hotel

Нас поселили здесь на одну ночь после того, как наш рейс Кондор был отменен. Когда мы приехали в 8 часов вечера, вся автобусная группа должна была сидеть в фойе три четверти часа, потому что номера еще нужно было убрать. В половине восьмого вечера?! Шведский стол вечером был плохим, администратор напряженный и недружелюбный, номер простой. Это было на 1-м этаже с видом на парковку (включая старую машину) между двумя главными улицами. Мы, взрослые, спали около 3 часов, наш пятилетний сын всего 6 часов! Почему? В дополнение к громкому дребезжащему кондиционеру, многочасовому лаю собаки и громкому шуму транспорта, группа из примерно 15 молодых людей, которые также разместились на первом этаже - вокруг нашей комнаты - лишили нас сна. С 23:15 стучали в двери, хлопали дверями, кричали, орали, смеялись. К 12:30 мы 5 раз спускались по коридору, чтобы просить тишины, потому что мы были измотаны, а наш сын лежал в постели, трясясь от страха! Но над нами только смеялись и в конце концов сдались. Все прекрасные фотографии и впечатления от праздничной недели перекрыл этот ужасный отель. После этого мы снова были готовы к отпуску. Трагедия. ... ПС Честно говоря, завтрак "шведский стол" явно не соответствовал тому, что мы ели в нашем 5-звездочном отеле, но он был на удивление хорош.

Расположение отеля у дороги (так что бассейн тоже), но близко к Ираклиону. Если вы хотите спокойствия, это не правильный выбор отеля. Номера в порядке, хотя, как только мы помылись, мыло вышло через дыру в полу посреди ванной. Уборщицы входят после стука, не дожидаясь ответа. Стены тонкие, все слышно, сложно провести тихую ночь. Кроме того, парковка очень маленькая. То есть каждая машина припаркована одна перед другой, поэтому, чтобы выйти, вы должны спросить в отеле, кто ее везет. Но на мой взгляд, это наименее важная деталь. Положительный момент, завтрак "шведский стол" хороший и разнообразный, персонал приятный.

We were placed here when our flight was cancelled. We were greeted by a very abrupt man on the reception who didn’t speak much English who gave us our room card. Room was very basic but did have air con. We had breakfast and dinner included which were awful not much choice for either and gave us a bad stomach. If your flight is cancelled I wouldn’t stay here and insist tui place you somewhere else. I wouldn’t recommend this place.

This hotel seemed to be recently renovated so everything was in great condition. The staff was exceptionally friendly and service was great. Hotel is not a "strip" hotel, but bus transport is right outside that can take you downtown and to the bus station to connect to other areas. 2great supermarkets are 5 minutes walk from the hotel so you can stock up on room snacks very easily. Breakfast was very good with excellent continental as well as eggs and bacon options. Many types of pastries, breads and fruits were available as well as cerials, cheeses and lunch meats. Pool was clean and refreshing after a day out. Only thing I could suggest to improve the pool bar menu to include more snack options for people who want to eat a quick meal at that facility. I would not hesitate in recommending this hotel as a base from which to explore the rest of Crete. A

Our flight was cancelled due to technical issues in UK traffic control. At 2 am the hotel quickly roomed 180 guests. Not knowing when flights would be the hotel allowed us to remain in our rooms until 00.30 the next morning. Check out should have been 12 noon. They were very friendly efficient and helpful. We had breakfast lunch and diner which were all very good. Well done on dealing with this unexpected infux of people and being understanding. Thank you 👍

We were moved here by TUI after our flight was cancelled and after initially being put in a 5* resort the night before, a resort that had refused us any food and drink when we arrived (late at night) without a very steep cost. The Vanisko Hotel isn't located in the best area agreed, and yes your passports are kept by reception until you check out, however, we were all given rooms for the afternoon that were clean and comfortable. Bearing in mind we were leaving at 10.30pm I don't think any of us were expecting private spaces. We were given lunch and dinner, with coffee and juice that we could access during the day. Agreed the food wouldn't win any awards but it was perfectly acceptable, although maybe as many being put up had previously been in 5* accommodation it was likely a come down for what they'd been having on their holiday. The staff were nice and did what was expected of them to make sure we were comfortable and had what we needed. The pool area was good. I know that many of the people leaving 1* reviews were likely frustrated from having flights cancelled, and most had been experiencing much more lavish accommodation on their holiday, but the Vanisko Hotel really isn't as awful are people are making out, and it was certainly nice to be somewhere where we could rest and relax for a few hours after the stress of the day before.