Hotel Pontsteiger

Hotel was in really good location. Even if we couldn’t get double bed as we wanted the price/performance ratio was really high. I would stay again there

The rooms are not as advertised, the one we had was tiny with a curtain that covered most of the room and behind the curtain was a window to the hallway. There’s no natural light so the room is very claustrophobic, depressing room! 4 USB ports but none of them worked. Travelled with friends and all of our rooms were similar. No full length mirror. Location isn’t very central.

Arrived at 4pm to the reception full of guests waiting to check in. The receptionist seemed annoyed that we had arrived! She pointed out everyone who was waiting to check in and told us to sit down and wait also. When we asked what was happening she could not give us an explanation, when we asked how long we’d be waiting it was ‘I don’t know’. After 2 hours of waiting we could finally check in. No explanation or apology whatsoever. The only compensation we received was 2 free drinks from the bar. The receptionist left the front desk unattended so that she could walk us to our room (there was only 1 member of staff present at all times). We were walking down the corridor to our room when the receptionist told us to wait where we were as she ‘needed to check something was fixed in our room’ (??). She darted off down the corridor and into our room whilst we waited outside. She finally came out and told us we could go into our room. Again no explanation. There were 4 USB ports in the room however none of them worked, so we had to walk to the closest shop (20 mins) to purchase an adapter for €17 (the hotel have a box of adaptors however none fit my charger and you had to pay a €25 deposit to borrow them). That night me and my partner were laying in bed and all of a sudden somebody burst into our room?! No idea if this was intentional or accidental, as the girl ran away giggling once she saw we were in the room. My partner confronted her and she denied coming into our room. The next morning we were awoken to the sound of construction and builders talking VERY loudly to one another, right outside of our room. When we got up and left for the day, the corridor was absolutely full of tools and mess, and the builders had removed the handles from the main door to our building without any temporary replacement. There were no other exits in the building so this meant we had to stick our fingers through the holes of the (very heavy door) in order to open it. This also meant literally anybody could do the same and enter our building. We arrived back to the hotel after a day out to discover the door handle had been replaced, however so had the key fob so we couldn’t get into our room (another walk to reception to get this sorted). We finally got back into our room to see the room hadn’t been cleaned. The maid knocked shortly after (around 5pm) however we had already settled down for the evening. She cleaned our room the next day however this only consisted of making bed