My experience at the Allure hotel in Amsterdam was overall quite unfortunate. From the moment we arrived, we were informed that the elevator was not working, which forced us to carry our heavy suitcases up uncomfortable stairs. Despite staying there for four days, the elevator was never repaired. Upon entering the room, we found a huge spider on the wall. We immediately informed the reception and the receptionist eliminated it with a vacuum cleaner. However, when we were about to go to bed, we noticed that the sheets and pillows were dirty. Although they were changed, we felt uncomfortable and skeptical. The next day, upon returning to our room, we found another spider on the ceiling. This time, the spider hid in the lamp and the hotel staff did not provide us with any solution. We slept that night with the spider as our companion. In addition to these problems, the room had a red carpet and a generally dirty appearance. There was also a hole in the wall. It is frustrating to me that despite paying a considerable amount for the room, no measures were taken to solve the problems that arose. I understand that unforeseen issues can arise, but my annoyance lies in the fact that nobody cared to try and solve the problems and provide us with a satisfactory experience. Frankly, I expected better service and a room that matched the qualities offered in a hotel of this level.
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