Although the concept works and the interior design boasts to be true to Hoxton standard, unfortunately, the inability of the staff to perform the simplest of tasks makes the stay frustrating and would stop me from spending my time and money there again. As you travel through the various impeccably furnished spaces on the ground floor you will find places for reading, working and socialising whilst sampling the usual Hoxton menu. Unfortunately, this stops as you enter the lift as the bedrooms have not had the same standard of design applied so expect to find poor use of space and clunky design. Some rooms are located in the old medical part of the building and although can be comical on entering, they come with no warning should this be a trigger to you to find examination rooms as your toilet, shower and washroom. Whilst the pillows feel like clouds - the lighting is poor in the bedrooms and bathrooms, the air con weak, the mini bar irregularly stocked each day, the wardrobe space limited, plugs hard to locate and limited to no suitcase storage. If Coffee is your thing then think again. For the price paid, you would expect a Nespresso machine but in this case, you will find one Taylor’s coffee bag every day per person and some supermarket-bought teas that fail to meet the star level of the hotel. Although some bar service was great, at multiple times in our stay we were met with poor excuses that mostly revolved around the word ‘busy’. Servers not following up on drinks orders as they were ‘busy’, being told to call reception back as they were too ‘busy’, room service not being completed as they had a ‘busy’ day, small towels in replacement for bath towels as they were short on numbers to name a few examples. I would advise you to give this one a miss and spend your time in a Hoxton that is better suited to its clients.
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