The Chedi Andermatt, Switzerland

The Chedi Andermatt, Switzerland: отзывы

The Chedi Andermatt, Switzerland

Gotthardstrasse 4, Andermatt, Canton of Uri, 6490, SwitzerlandПосмотреть информацию об отеле
The Chedi Andermatt, Switzerland
The Chedi Andermatt, SwitzerlandThe Chedi Andermatt, SwitzerlandThe Chedi Andermatt, Switzerland
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1 ночь

Отзывы гостей

4.6/5
Замечательно
Отзывов: 76
Подлинные отзывы
Местоположение4.6
Удобства4.6
Сервис4.7
Чистота4.6
Фильтр:
Сортировка:
Все отзывы(76)
Положительные отзывы(40)
Отзывы с фото/видео(8)
Отрицательные отзывы(6)
ShortStopOver
Номер Делюкс
Гость проживал в мая 2024 г.
Пара
Отзывов: 25
5.0/5
Превосходно
Опубликовано 21 июня 2024 г.
Great hotel and amazing staff. There are several restaurants and a very nice pool.
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Gary
Суперлюкс
Гость проживал в февр. 2024 г.
Семья
Отзывов: 10
5.0/5
Превосходно
Опубликовано 29 мар. 2024 г.
Apart from the price tag, everything else was just perfect.
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Гость
Номер Делюкс
Гость проживал в дек. 2023 г.
Семья
Отзывов: 43
5.0/5
Превосходно
Опубликовано 19 мар. 2024 г.
滑雪勝地,酒店位於雪場山下,非常方便,房間已是超舒適豪華
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Гость
Номер Гранд Делюкс
Гость проживал в мар. 2024 г.
В одиночку
Отзывов: 7
3.2/5
Опубликовано 10 апр. 2024 г.
與酒店描述不符,有點不值
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Гость
Бутик-люкс Делюкс
Гость проживал в июля 2022 г.
Пара
Отзывов: 1
4.7/5
Потрясающе
Опубликовано 10 авг. 2022 г.
Perfetto accogliente stile gourmet relax
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Гость
Гость проживал в дек. 2022 г.
Другое
4.0/5
Очень хорошо
Опубликовано 12 янв. 2023 г.
Останавливались в Deluxe Suite на четыре ночи в феврале. Номер огромный и красивый, такого размера номера крайне редко бывают в Альпах. В отеле два ресторана, нам особенно понравился японский. Очень хорошая спа зона с открытым и крытым бассейнами. Отличный сервис в ski room. Теперь почему не поставил отлично. Заранее, до приезда попросили номер на южной стороне и повыше (нам ответили, что постараются), а нас поселили на северной стороне и на нижнем этаже с видом на дорогу. Хотя это были будние дни и свободные номера этого типа были. Также очень удивительно, что в таком большом отеле ВООБЩЕ НЕТ уличной солнечной террасы.
Ответ от объекта размещения: Dear 2303VL Thank you very much for sharing your personal feedback and experience about your stay with us in February 2022. We are happy to learn that overall you enjoyed your time with us and we have shared your compliments regarding our infrastructure, as well as regarding the service from our Ski butler Team, with the entire team. Given the fact that February is our absolute high season we unfortunately cannot guarantee a specific room allocation. However, we have well noted for a future stay, that you prefer the views over the mountains. Thank you for your understanding. Regarding a terrace - please be informed at this point as well, that in our The Courtyard - where you will find the Ice Rink and our The Chalet - we do serve on sunny winter days also drinks throughout the day. Once again we thank you for staying with us and it would be our pleasure to welcoming you back soon. With kind regards from Andermatt, Jean-Yves Blatt General Manager & The Chedi Andermatt Team
Jemimagold
Гость проживал в авг. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 22 сент. 2024 г.
The Chedi is truly a 5 star hotel in every way. We recently stayed here for 2 nights and were very impressed. Here are the highlights: 1. Room: Spacious and well designed. Plenty of room for storage and lots of gadgets (electronic light shades, gas fireplace with remote control, etc.). Our Bed was extremely comfortable. The shower featured charming Aqua di Parma toiletries. 2. Hotel Grounds: The Chedi is exquisitely designed and decorated. 3. Spa/Pool: Immaculate and beautiful pool that flows outdoors. Very peaceful unless guests bring their infants/toddlers to play in the pool area (which happened during our stay but was clearly not the hotel's fault at all.) 4. Dining: The complimentary breakfast was lavish, expertly prepared and varied. The bread basket, especially the sour dough brown bread, was worth every calorie! 5. James Bond: There was an interesting James Bond exhibit at the hotel during our stay which featured some of his clothes, a gun and assorted memorabilia. You could also pay to drive in an old car while watching a simulated curvy mountain road. Tip: Vistors staying in Andermatt are able to purchase a discounted tourist pass which entitles you to free rides on area gondolas and trains. The 1st Chedi Concierge we spoke with didn't mention it when we asked him about hiking and area activities. Later that day, a 2nd Chedi Concierge knew about the visitor pass but said that it would be "quicker" to purchase it at the Tourist Information bureau. Our visit to the Andermatt TI was anything but quick! We had to sign up for emails using their tablet, answer questions about where we were from, listen to a speech about the area, etc... Laborious process but in the end we got our local pass which thereafter was a helpful thing to have.
Перевести
6/20
Ответ от объекта размещения: Dear Jemimagold, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at The Chedi Andermatt. We are delighted to hear that you enjoyed every aspect of your visit, from the spaciousness and the design of our rooms to the breathtaking surroundings of Andermatt. It is wonderful to learn that you found our The Spa & Health Club a peaceful retreat, and we truly appreciate your kind words on your dining experience. Likewise we are pleased that you were able to indulge in our unique James Bond exhibition throughout your stay. Your feedback regarding the purchasing process of your tourist pass is invaluable, and we will thoroughly discuss your comments with our concierge team to further improve the efficiency of the process and the guidance provided by our team. Thank you once again for your positive feedback and we hope to welcome you back to The Chedi Andermatt for another fabulous stay very soon ! Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
domianita
Гость проживал в окт. 2024 г.
Пара
3.0/5
Опубликовано 16 нояб. 2024 г.
We stayed there for a few days to enjoy the spa and aomw nice food. The room was as always nice but for the price paid you can expect to have it checked before guest arrival we washed our hands after 5 min in the room and the sink was clogged. We then decided to go to the spa and we were looking for the bathrobe usually there is always to size available this time no. Bar you should stick to common drinks as the coktail was appaling , funny name but not to expectations at all. We had dinner at the restaurant as always the food was nice but it it looked like the prices really rised up and the quantity got smaller. 19CHF for a 1 dl glass of wine really ? Staff were amazing everywhere
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Ответ от объекта размещения: Dear Domianita, Thank you for taking the time to share your feedback regarding your recent stay at The Chedi Andermatt. We are pleased to hear that you enjoyed the design and comfort of our rooms. Likewise, we are happy to receive your compliments on our culinary offerings at The Restaurant, which we will gladly share with our Culinary Team. However, we are sorry to learn that some aspects of your stay did not fully meet your expectations. Please accept our apologies for the technical issues in your room. We will ensure to sensitize our Housekeeping team once again and will resolve this issue promptly to avoid any future occurrences. Thank you as well for pointing out areas where you see room for further improvement within The Bar and The Restaurant service. We will make sure to thoroughly discuss your remarks with our F&B management, as we are always ensuring that our prices and offerings align with those of other luxury 5-star hotels in Switzerland. We appreciate your constructive feedback and hope to have the opportunity to welcome you back to The Chedi Andermatt. Kind regards from snowy Andermatt, Jörg Arnold General Manager & The Chedi Andermatt Team
Christine D
Гость проживал в сент. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 11 окт. 2024 г.
We enjoyed every aspect of the hotel and amenities. Because it was off-season the hotel was quiet and whether mostly rainy. But we could care less as the finished thought was incredible. He spent a chunk of time each day, floating between steam rooms, sauna, pool and Global. It was serene. We had a spectacular spacious yet cozy room. Service was impeccable.
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Ответ от объекта размещения: Dear christinedenault, Thank you very much for taking the time to share your wonderful feedback on your recent stay at The Chedi Andermatt. We are thrilled to hear that you enjoyed every aspect of the hotel and our facilities. It is fantastic to know that you found our staff service and the serene atmosphere perfect for relaxation, particularly when visiting our The Spa & Health Club. We are also delighted to learn that your spacious yet cozy room contributed to a memorable experience. We will happily share your kind words with our team and look forward to welcoming you back to The Chedi Andermatt very soon. Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
Voyage20733267531
Гость проживал в авг. 2024 г.
Поездка с друзьями
5.0/5
Превосходно
Опубликовано 12 сент. 2024 г.
Superb hotel with spacious, beautifully designed rooms offering breathtaking views. The service is outstanding, with staff always attentive to every detail. The cuisine is absolutely incredible, bursting with flavor. Love at first sight
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Peter B
Гость проживал в авг. 2024 г.
Пара
4.0/5
Очень хорошо
Опубликовано 10 сент. 2024 г.
5* hotel which overall lives up to its rating. Food presentation is very good whilst flavours could be better. Excellent room although iron / ironing board not permitted? Room controls via iPad; all worked bar the fireplace. Excellent shower and Aqua di Parma toiletries. Breakfast range was excellent! Pre arrival preferences not adhered to on a daily basis; why? No noise in room. Bed / pillow voice very comfortable. Andermatt is a nice “village”, great for skiing, but lacks high end boutique shops. Hotel is well located in village close to train station. Airport access is via Zurich or Milan both are 1.5 to 2 hours drive away. Hotel has “outposts” for dining which are all good.
Перевести
6/8
Ответ от объекта размещения: Dear 99PSB, Thank you for sharing your detailed feedback on your stay at The Chedi Andermatt. We are delighted to learn about your luxurious 5-star experience and that you enjoyed the comfortable design of our rooms and Hästens bedding. Likewise, we are pleased that our dining options and amenities contributed to a memorable stay. However, we are sorry to hear that your experience was not fully seamless due to the technical difficulties with the fireplace and the mentioned preferences. Please rest assured that we have thoroughly discussed your comments with our team and have implemented measures for improvement. We look forward to welcoming you back soon to The Chedi Andermatt. Kind regards, Jörg Arnold General Manager & The Chedi Andermatt Team
Гость
Гость проживал в февр. 2025 г.
Пара
5.0/5
Превосходно
Опубликовано 10 мар. 2025 г.
Absolutely stunning hotel with amazing customer service. Staff is wonderful, amenities were great, food was amazing. Staff - everyone was so accommodating. Everything we asked for including chargers, directions, restaurant recommendations were provided. They always asked if we needed help or wanted anything. Rooms - we got an upgraded room and they were huge. The automated blinds, fireplace and lights were cool. The tub was heavenly. Amenities - The pool, sauna, hydrotherapy (hot tub) were stunningly beautiful. The only downside was the kids during the day. But at 7pm no kids allowed. Gym was functional but lacked barbells or a smith machine and a peloton. Restaurants - we ate at the lounge, the Japanese restaurant, and the breakfast buffet. All great!! The Japanese Restaurant was worth it. The chef(s) do an amazing job and the wine sommelier did a phenomenal job with the pairings. This is the best hotel I’ve stayed at and I travel a lot - mostly for work.
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Гость
Гость проживал в февр. 2025 г.
В одиночку
5.0/5
Превосходно
Опубликовано 9 мар. 2025 г.
This is trully the echelon of how a person is treated. Everyone on staff went above and beyond their duties in my opinion, even helping to carry equipment to the train terminal, offering advice in all situations. I got a parting gift for my kinds, who were not even with me on this trip. Fantastic all in all.
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jklitt
Гость проживал в июля 2024 г.
Семья
5.0/5
Превосходно
Опубликовано 6 авг. 2024 г.
This hotel is easily five out of five in every category. We stayed here for sadly just one night in August and enjoyed every second. Our kids loved the spacious and luxurious room we were in. The deluxe suite. We also loved the amazing Restaurant downstairs (both for a fantastic dining tasting menu and also unbelievable included breakfast) and the spa area which allowed our kids to swim. It's really a fantastic hotel everyone should stay at. The views of Andermatt are excellent from the massive balconies and the many windows in the hotel. Every detail of the hotel is amazing. They have Bose speaker systems set up through the rooms, fireplaces, touch screen controls for all windows and high end furnishings. There was also tons of sleeping space for the kids. The service was world class. They treated our family so well. We would definitely recommend this hotel to anyone
Перевести
6/7
Ответ от объекта размещения: Dear jklitt, Thank you very much for taking the time to share your positive feedback on your recent stay at The Chedi Andermatt. We are absolutely thrilled to hear that you found our hotel to be one of the nicest you have ever stayed in and that every aspect of your visit was exceptional. We are delighted to hear that you and your family enjoyed our spacious Deluxe Suite and had outstanding dining experiences in our The Restaurant. Furthermore, it is fantastic to know that you enjoyed the beautiful surroundings of Andermatt and found our The Spa & Health Club to be a relaxing retreat. We are particularly pleased to hear that our world-class service contributed to an unforgettable stay at The Chedi. Your words of appreciation are the greatest reward for the efforts of our team. Thank you once again for your kind feedback. We look forward to the opportunity to welcome you and your family back to The Chedi Andermatt very soon. Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
Fljuk
Гость проживал в дек. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 23 янв. 2025 г.
Amazing hotel and staff! All the aspects of the stay were fantastic - from reservation, to arrival, during the sty and upon departure. Thank you to the Chedi Andermatt staff members for making this a great experience. Spa is one of the highlights, especially with the thermal pools available.
Перевести
Ответ от объекта размещения: Dear Fljuk, Thank you very much for taking the time to share your fantastic feedback about your recent stay at The Chedi Andermatt. We are delighted to hear that your experience with us was exceptional from the very moment you made your reservation up until your departure. Furthermore, we are especially pleased to hear that our team contributed to a memorable stay and that our The Spa & Health Club stood out as one of the highlights of your stay. We truly appreciate your kind words and hope to welcome you back to The Chedi Andermatt in the near future for another pampering and relaxing stay. Kind regards, Jörg Arnold General Manager & The Chedi Andermatt Team