Premier Inn

Bring a pillow they are small! The owner was rude from the start. I paid for two rooms and he wouldn't let me check into both rooms without two different ids. We were in the area seeing family and we invited them to come swim with us because that is what we did when my family came to town. We went to their hotel to swim. Manager came running out to the pool to tell us it is for residents only. Now had the pool been full of people I would have understood but we were the only people in there the whole time. Upon check out I turned keys in at front desk. He took them and waved me to leave. I didn't have a pleasurable experience. Beds are hard. Non smoking rooms still smelled. We even contemplated leaving the night before due to the experience

Excellent place to stay at. affordable.

The service

Cleanliness

Bed was comfortable but sheets dirty

This was not a good stay. The tub was filthy, the shower curtain had mold on it and when I said something to the person at the front desk. He said the room was fine. I asked if I could be moved to another room because I didn't feel comfortable being in a room with mold and a dirty tub. He flat out said no and I couldn't get a refund.

I paid for the hotel ahead of time for one night. First, the manager accused me of bringing a pet to the room (no such thing happened). Next, the couple next door to us fought the entire night; yelling and slamming doors til the early morning. Then, when we checked out, the manager gave my grandmother the hotel key back and she, not knowing I’d paid already, paid for a second time. The hotel refuses to give her her money back claiming we took the key and stayed another night. Totally untrue. We were home 3.5 hours away by noon! Beware when you pay ahead! This place will take your money and lie to keep it!! We will be filing a complaint.

The staff was not friendly not even when I called to make the reservation. I was hung up on and when I called back I called four times and not one answer so I had to book it online the hotel was not clean or welcoming I would not recommend this one to anyone. It was the only hotel that had availability that time frame we needed. I just can’t believe that this hotel is still up and running whem the staff is that horrible and their facility is that disgusting. worst hotel.

The front desk staff was especially courteous. We needed handicapped parking and had our choice of spots right out the door of our room. The bed was comfortable and the pillows were great. The shampoo was in a small tear open package that I could actually get open and was good quality shampoo. The bar bath soap lathered up very well. The towels were not skimpy or rough. We had neighbors on both sides of our ground floor room, but could not hear anyone. However....The curtain had a large edge gap that let in TOO much light. And there was no plastic liner for the ice bucket.