La Quinta Inn & Suites by Wyndham Andrews

It was a great stay the breakfast was amazing ! We had a lot of fun definitely doing this stay again in the near future !!

Everything was great except for the fact that when we arrived the hotel was over booked and we did not get the room we had booked. The receptionist made accommodation for us but it was very inconvenient.

The property was fine but the staff at the property were rude and non hospitable. I’m sure some were fine however when I went to check in the woman behind the counter didn’t greet me just looked at me glaring. I said I’d like to check in she said license and card. Then refused to accept my card and said we don’t accept pre paid cards and threw my card and ID back on the counter. I replied ok and however this is not a prepaid card she said well my boss says this kind of card is. In order to not make a scene I said i problem and gave her another card while she continued to make rude comments about my card being a pre paid card. A few minutes later my wife came in and was refused access to the property stating she was not a registered guest. However I had made the reservation for 2 she was just a few minutes behind me. She made my wife stand outside in the cold until I could make it down stairs and at that point again tried to stop my wife from coming inside demanding an ID although I had already checked in. At this point she became belligerent with me and told me I was not allowed to take my wife to my paid for and checked into room unless she proved who she was I ignored this and walked to my room with my wife while she hollered at me and threatened to call the police. This was horrible horrible horrible and not at all hospitable. The following morning the drink machines for breakfast were broken. The coffee was like water and the milk was outdated.

Maintenance seems nonexistent, QA badly needed Seems to be a modern hotel that has been left to completely deteriorate. Mattress had massive body sized holes, needed to be replaced. I tried to sleep in the middle of the mattress to avoid the craters but kept falling in. Ventilation or A/C made very loud noises when it cut out, waking us often throughout the night. Shower faucet clogged, toilet almost overflowed, potatoes for breakfast were uncooked. Had to ask four times for linens, the sofabed was provided with no linens at all despite it being clear from a call that day that we were intending on using it. When I tried to request a refund from front desk, they said I should have asked to move rooms. I contacted ********** and got a refund for this experience.

Very great breakfast options, had lots of options free coffee and free cookies too!!! I will definitely be coming back!

All aspects of stay were very nice except overly firm bed and pillows.The common areas I saw were very good. Breakfast was very good. Bathtub and shower head in my room were old.