Hôtel Colbert - Spa & Casino

This hotel is good

My first time in Madagascar, not knowing what to expect. Staff very professional and helpful. Room very clean and comfortable. Bathroom big and good lighting. Wifi better than in some European countries!! In the rest of the hotel, the olde-world decor and convoluted architecture are charmingly and perfectly fitting.

Location ok. Amenities are good. But old and worn out pillow cases, worn out pillows, old and stained bed sheets. Front office told me I was on Bed only while I had booked BB only for them to confirm that I was indeed on BB on check out and I had already made my own alternative arrangements for breakfast during the week.

My room was changed 4 times. 3 times was due to not having hot water in the room. 1st day I went down for breakfast at 10 and was told it's closed, although the website says 10:30. Don't recommend it

I read about the poor condition of their business rooms, so I booked one of their superior rooms when I first stayed for one night: it was 'dated' but in reasonable condition with a shower only. On that basis, when returning to the capital after two weeks on the road, I booked a superior room again. The check-in experience was poor. I was given a superior room, (as per photo), and asked to change room. I was told by the receptionist, whom checked me in, that they were full and I could change rooms the following day to a better superior room - by the way, they are all 'dated' and in poor condition. I ordered room service and the pizza and the sautéed potatoes were not cooked: the restaurant manager came to my room and 'as a solution' offered to take it away and remove them from my bill: at check-out, I found the potatoes on my bill...I had to explain this to the 'grumpy' receptionist: she begrudgingly removed them from my bill. The laundry...don't get me started: DO NOT get your laundry done here. They charge a lot more than other hotels...my clothes, (mainly shirts), were still stained with dirt! I hear you say..."Why not speak with a manager?" From the time I checked in, I was told there was no duty manager...on a busy weekend! I left numerous messages for a manager to call me anyway, once they were on duty. I checked out on a 'week day' and I still was not contacted by a manager. The reason the hotel's customer experience is so poor, is because of poor management!

I was there for the african championship 2012, The hotel is luxury, the room was spacious with lots of amenities. The food was good and service was ok. The boutique was nice. The staff was friendly and helpful. It was a first experience in a 5 star hotel in Madagascar.

Hotel idéalement situé. Bon rapport qualite prix et excellent service

今までに２回宿泊した。 古いホテルではあるが、ロケーションが良く、朝食やスポーツジム、スパといったホテルのサービスには満足できる。 しかし深夜、ホテルスタッフが合い鍵を使って侵入してきたことがあった。 2023年8月19日から20日にかけての深夜2時30分に合鍵を使って男性のホテルスタッフが女性を連れて入室してきた。 私が怒鳴ったら彼らは慌てて出て行き、しばらくの間二人は廊下で口論していた。その後「空いている部屋だと思って開けてしまった、ごめんなさい」とスタッフから電話がかかってきた。 翌日フロントに苦情を言いに行ったが、レポートされておらず、スタッフの中でもみ消された様子。今のところホテルからの正式な謝罪はない。 宿泊する方はドアの前に椅子やスーツケースを置いて物理的にドアを開けられないように用心した方がいい。 I have stayed here twice now. Although it is an older hotel, hotel services such as breakfast, gym, and spa are satisfactory. However, one time, the hotel staff used a duplicate key late at night to gain entry. On August 19-20, 2023, a male hotel staff member entered the room with a female using a duplicate key at 2:30 a.m. When I yelled at them, they left in a hurry and argued in the hallway for a while. Later, I received a phone call and stuff saying, "I thought it was an empty room and opened it, I'm sorry." The next day, Sunday morning I went to the front desk to complain, but it was not reported to reception and seemed to have been hushed among the staff. So far, there has been no formal apology from the hotel. Those who are staying at the hotel should be vigilant to make sure that the door cannot be physically opened by placing a chair or suitcase in front of the door.

Bien pour sont emplacement mais trop cher ET une piscine qui accepte pas les enfants en dessous de 18 ans. Règlement d'un autre monde.