Hotel Las Farolas

We never had hot water in our room. The first time we mentioned it to the front desk (after enduring a cold shower) he did not seem surprised and said he'd send someone to look at it later. We overheard other guests saying they didn't have hot water either. The following day we tested it first (cold), asked again, and when we returned to the room the water was completely shut off due to a broken pipe. When water came back on that night, it was still cold. Other aspects of the stay were fine: nice breakfast options in the restaurant, pretty garden views, good location, safety. Just set your expectations if you are hoping for anything other than a cold shower.

A very nice and large hotel, everything very clean, near the central park of Antigua, I recommend this 5-star hotel, it has everything, including hot water, and breakfast included

A welcomimg hotel indeed. Greeted with a smile even at 2am after flight delays and good airport transfer. Comfortable rooms overlooking beautiful garden, offering sneak peeks of the two Volcanoes nearby. Breakfast is superb, coffee out of this world. All sights and eating and drinking are easily walkable.

This is my favorite hotel in Antigua! Excellent service, delicious breakfast and beautiful hotel!

Staff is very attentive, breakfast is wonderfull. I gave it a 4 star rating due to the beds being to hard. They need to update them.

Anything good about our 3 nights is erased by the lack of care and concern received from the front desk staff and the gentlemen in charge of maintenance. We expressed our problem the following morning to the front desk staff and we were assured that the issue would be resolve. There was no follow up by them and the following morning we again express the problem with the drainage of our shower... again nothing was done. We ran into the maintenance guy and requested that he look into it --- nothing. Note that there is no communication gap since I am fluent in Spanish. We then proceed to check out and ,what is no customary in customer service, no interest was shown in asking how our 3 night stay have been. Unfortunate because there is a lot of positives here. For me, not again!

Las Farolas hotel was everything we would hope for and more. The garden made us feel refreshed and in a world apart.

Luxury hotel with great staff. Very clean, friendly, quit and conveniently located.

The hotel was so pretty and the grounds were beautiful. The free breakfast was delicious