Verified traveler
1 августа 2022 г.
Over all our stay was good, not great but good. My hopes are to stay there again buy with a bit better service. It took us an hour to find our location, we tried calling but the number was not in service. Not the email number that I received for hotel.com nor the number that they had online. We put Waze to find the direction however Waze keep on taking us to the north side. It’s on the south side (sur).
When I finally arrived to the hotel, I was fluster with the experience and the lobby attendant gave me an excuse that was totally absurd. (Customary here in guate)
In addition, the hotel has no air conditioner but we didn’t need one bc Antigua at night, get cooler. They did offer a fan which was great!
I tried to shower after we got settled and there was warm/cool water & not hot. We asked if there was hot water and if we could have an additional two towels. Again, the lobby attendant gave us a reason that was not efficient (he said that the boiler was too far away and that why the water wasn’t hot. And they never took the towels. I later spoke to the supervisor, Claudia, she was more understand & she apologized & she took the matters more serious. Claudia even offered complimentary service at a neighbor hotel. Unfortunately, I couldn’t take her up on that offer since was busy the entire weekend.
there is hot water but if multiple ppl are using it, it decreases in heat.
Location is 3 blocks away from parque central. Overall, I like it. There is no pool & rooftop was ok
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