Miridiya Lake Resort

我在攜程上訂的這家酒店，大概攜程是用booking訂的。這家酒店先是不認攜程訂單，要我在前台付款現金。我已經在網上付過了，怎麼能再付一次？接着就是不接受訂單顯示的70$/d付款、在匯率、美金紙面新舊等多方面故意找茬……我還在途中，沒有時間把整個過程寫出來。總而言之，讓我樓上樓下的來回折騰了五六次，店家的服務態度傲慢而又不講道理。我在斯里蘭卡已經自由行半個多月了，還是第一次遇到這樣想方設法為難顧客的酒店。在向攜程投訴後得到了攜程與booking協同的極快速妥善處置。非常感謝！

Dear Readers, 1. I and my wife stayed at this "utterly disgusting place" for one night on 06 Dec 2024. 2. I had booked this hotel through CEYLO TRAVELS, COLOMBO as our second destination on our 14 nights itinerary. 3. Good Points. It is customary to commence a review with good points first but I must state that I did not find anything good worth remembering due to the problems faced right from the check in on 06 Dec 2024 afternoon till check out on 07 Dec 2024 morning. 4. Reception & Front Office. a. There is no worthwhile and functional FO. it was quite unusual to find that there was NO intercom facility between the FO and the rooms. b. We were allotted a room initially on one corner in the corridor type building adjacent to the FO. The location and amenities in the room were pathetic and disgusting. I decided NOT to open our suitcases and called up my Travel Agents to intervene and change the hotel itself. c. The hotel Reception staff then showed me yet another room on second floor in the main building behind the swimming pool which was slightly better than the earlier room. d. Yet another EXECUTIVE Deluxe Room on 3rd Floor was shown to me after about one hour and I decided to accept it in FATE ACCOMPLI situation. e. The noise level in the resort is terribly high due to the ongoing renovation and construction of one more block near the main building. 5. Specific Points. a. The so called executive deluxe room had the floor carpeted which made it look shabby and unhygienic. b. The washroom fitments were old and rusted.(Photos attached). Toiletaries were of very poor standard. c. There was one bathing shower located in one corner of the washroom having no place to hang towel or clothes while taking a bath. d. The charging points for the mobiles were not located at a convenient place near the bedside. e. We were charged LKR 800/- for two additional one litre mineral water bottles asked for in the room since the hotel provides only two 500 ML bottles every 24 Hours. (Bill attached) which is highly insufficient. 6. Food & Restaurant. a. The choice and variety of menu was very poor and substandard. b. There was very marginal improvement in the breakfast next day after pointed out to the Catering Manager about our being vegetarians. c. The preparations of the items and dishes were not upto the mark expected in a 4- Star Resort. 7. Feedback Form. I filled the form given by the resort and kept a scanned copy of it(attached herewith). 8. I did happen to meet the Lady Manager in the FO while checking out and conveyed my sheer disappointed to her about my experience of the previous day. She called me later and apologized for the inconvenience faced but that did not mean much. 9. Summary. A. This Lake resort is a 3-star standard property and is highly overrated in the reviews. I assume the visitors don't have patience and inclination to write a thorough and realistic review. B. I would also admit t

The hotel was good. Rooms were clean and comfortable. One room we booked was a suite which was really good and luxurious but the standard room we booked, I wasn't a fan as it wasn't the best for the price we paid. I feel it needs maintenance especially the bathroom. I also think we might have visited in the off season. So it was quiet and the Ala cart choices for the meals were limited. But location wise it was very close to the Ancient city of Anuradhapura so it was convenient. I wouldn't complain as the stay was pleasant and the staff was very friendly. But for the hotel reputation I feel they should do maintenance in the rooms especially the ones where the suite was.