Tanoa Tusitala Hotel

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.

Everything was great. Housekeeping needs alot of work on efficiency, time management and thorough cleaning.

Its fine if you need to stay in Apia. Good air conditioning in the room, which offset the high humidity. Staff were pleasant.

Loved the service. Rooms were very spacious. Clean area at all times, food was minimal but still very good. Breakfast was lovely.

I liked the people and the service was really good. I enjoyed staying at the Tanoa and i would definitely stay agin!

The staff at the Tanoa were amazing. They were professional, friendly and always available to answer our questions without frustration. The only feedback I would provide is for the towels in the room as these were minimal for a room of 4 people.

The people made it enjoyable it was a 5min walk from the shops which was good. I do think they need to invest in more towels and bathroom cleaning etc. but I would still stay there again

The hospitality was nice especially the complimentary breakfast. Sadly, our shower was not cleaned upon our arrival and there were cockroaches in the bathroom and around the dining table.

Tanoa was a beautiful property but the staff seemed to display limited interest in engaging with the guests. While the physical aspects of the property were commendable, the overall guest experience was impacted by the perceived lack of enthusiasm from the staff.