Twins Boutique Hotel

Before our arrival one of our friend let as a letter at the reception we never get. During our stay we gave an expensive card game for other guest they have asked the reception to forward it for us. First the lady at the reception told they could not find. We have to return from ou holiday but when I contacted the hotel they told they have found it. From this moment they started to lie but never sent it back. Mainly never answered and simply doesn’t care. I think in case you cannot trust in the hotel staff and everything disappear from the reception it is not the best choice to stay there!!!

Nice and cosy hotel to stay in Aqaba, Jordan. We were welcomed with special arabian drink and the staff was extremely positive and polite with us. They organised a glass bottom boat trip for us in Ayla which by the way was a very pleasant place. The rooms of the hotel were clean, spacious and the breakfast was nice!

We stayed in different hotels during our holiday in Jordan and the Twins Boutique Hotel in Aqaba is a very new one with modern rooms and furniture. Potentially it is very good, but actually it doesn't reach the expectations of the price you pay. When we entered in our room (it was about 10pm), we found the bathroom quite dirty: hair on the floor, in the shower and inside more than one towel. The following day, after the cleaning service did its job, the hair was in the same places on the floor and the towels were new, but with brown spots and hair inside one of them. We referred about that to the reception staff and they were very sorry. They were very kind to us all the time, but as soon as we checked out, the hotel cancelled our reservation on ***********, preventing us from leaving any review. In this way, the hotel won't have bad reviews... Was the removal of our reservation a mistake or a strategy?!? We'll never know that...