Sure Hotel by Best Western Saint-Quentin Ouest

Really comfortable hotel, great facilities. The dinner was a great surprise, good selection and very well prepared. Breakfast was ok. a reasonable buffet and excellent staff. Certainly great value for money and I will certainly return!

Quite possibly the worst hotel we have ever stayed in over 40 years of travelling, which was my fault for not researching properly (that’s a first). It seemed like an ideal stopover point returning from Switzerland before the Eurotunnel departure the next day. On entering the room if I wasn’t so tired, we’d have left and found somewhere else, but were just out of steam and time. The tired décor I can live with, but the main curtains did not close, the spider webs said no cleaning had been done for some time, the light shade was broken and it smelt musty. We had to drape a blanket over the curtain rail for some privacy. The shower screen did not reach the edge of the bath, there was mould in the sealant and the plughole did not drain properly so we were paddling in whatever was in the drain. If I felt we could have changed to a better room I’d have tried, but thought they’d all be the same. Also, no English was spoken on check-in, and I didn’t think our rudimentary French would cut it. The restaurant was ok, with a nice steak and Bordeaux. Breakfast the next morning had a strange atmosphere, with the lady in charge stood, arms crossed watching over it all. We could not wait to leave. It’s the same group, Logis, as Le Val Moret we stayed in on the outward leg, but could not be further removed if they tried. Avoid at all costs.

I booked this hotel for its location and because it had a restaurant. Fine for an overnight stay. As per other reviews the room decor needs updating and the heating upgrading. I was not expecting modern luxury, the room was clean and bedding good quality (pillows could be better). The restaurant offered 3 set menus and the food was cooked fresh and very good. The staff were friendly and helpful. I would stay at hotel again.