Fairfield Inn & Suites Ashland

Very good hotel stay thanks

Highly unhappy! I booked 2 nights but made 2 reservations 1 night each and I was told they were merged. There was not only housekeeping pounding in my door, waking me up, but I also had the front desk calling after that to tell me that if I wanted another day I’d have ti contact *******. I work second/third shift so I was sleeping and was then up the entire day. I was assured this would not happen. When it was bright to the attn of the front desk, nothing to make my stay better was done. Highly unhappy

We've stayed here several times and we always find it a friendly and pleasant place to stay. The only thing I would suggest to make it even better would be to rearrange the room so that the refrigerator is closest to the door and the bathroom. With two people in the room and one at the desk, it is a real problem to go back and forth from the refrigerator and the bathroom where the sink is. It would make much more sense to have the refrigerator close to the sink. Everything else was great!

Property seemed "past its prime" on upkeep. Things weren't in disrepair, but had the feel that proper maintenance hadn't been a priority in some time. Was greeted nicely right away and taken care of very well.

Ok when we areived there was no one at the front desk. It took 10 to 15 minutes for someone to appear. She seemed to have an attitude when i stated i was witing for 10 to 15 minutes, and just wanted to check in. She then ch3cked me in and gave me my keys. Uponed entering the room the smell that hot us was unacceptable. I instantly went back to the front desk to request another room. She followed me back to the the room to take a smell herself then agreed it smelled bad. She then moved me a few rooms down. We entered it did smell better but the shower looked as if it wasnt clean or maybe needed to be refinished. Either way it looked dirty. Im not sure if it was a party but it was running and loud screaming for hours on in. Over all i give my stay a 3 star. The appear of tgis Fairfield alone was disappointing.

Bugs coming in the window in room 119. I think they are lighting bugs. They need to spray outside the window.

The room was not cleaned between first day and second day of stay. They did not clean the bathroom prior to our arrival as there was clothing in the shower area that was a guests. We had to ask for towels since they didn't replenish them.

Worse Marriott hotel I’ve ever stayed in. Staff was rude when my sister checked in. When I came later, I gave wrong room number and staff gave me the key without checking although I offered my ID to check. Roaches were in the room. The shower wouldn’t drain. The toilet wouldn’t run water unless you fiddled with the inside of the water tank, the toilet clogged and a plunger was brought to the room and WE had to plunge it. Overall worse hotel. Not worth the money ($160 a night) of a Marriott hotel.

Everyone was pleasant and helpful. Yesterday morning I asked the kitchen manager for honey. This morning when she saw me she brought me some without me asking. That was so thoughtful and appreciated. I love that customer service.