The Westin Richmond

I really enjoyed my stay at this property. It was clean and service was lovely. No hassles over Wifi or bottled water, which I really appreciated. The food in their on-site restaurant was tasty! Ample room to sit in the lobby and work or comfortably sit and chat. If I’m ever in Richmond again, I’d stay here again for sure.

Absolutely amazing! The room was fantastic and the clubhouse staff were exceptional! It was the perfect time and space. I’ll definitely be back.

I was in town for a wedding, and was very impressed. I was on the second floor which seemed like it had been renovated. It was clean, the beds were wonderful, the parking was free…I have zero complaints and would stay there again.

Flew in at Midnight and after already paying and booking for a room the staff at the front desk did not know how to work the credit card machine. Using a Corporate credit card with no pin the employee says that we must use a debit card. Never had that happen before. As I swiped the card it required a pin. Checking out the ladie was rude and would not give me a print out receipt as requested because she told me that I did not need it. Left Sunday morning to fly back home and found that they closed the restaurant so no breakfast or coffee. This was not disclosed to us prior to staying or checking in. Made it so we could not have food for the rest of the day due to a 8 hour flight. Very disappointing as we stay here every year but next year will change.

Beautiful hotel! Attended a Gala there.Event was very nice. Rooms were clean and well furnished! Would stay again

Did not like at all the condition of the King Bed coverings. There was no full cover on the mattress, only a small square, loose cover that "balled up." The sheet covering the mattress was not designed for a King Bed, was too small, probably meant for a Queen Bed. Hence the sheet could not be tucked in on the sides of the mattress, only left loose on top of the mattress. The "stuffing" for the comforter had slid to the bottom of the comforter, leaving the top 18" without any stuffing. Very disappointing quality of bed care for a Mariott facility. The hot water handle in the bathroom sink was not fastened down and moved around each time one turned the hot water on or off.

Would have been a nice stay, but bed bugs or some other pest made the first night awful. Everything was great in the room they switched me to for the second night. I would have expected some kind of compensation or credit towards purchases given the bug bites I'm taking home with me.

Clean but not especially comfortable. minimal toiletries available. Room not visited by housekeeping until late afternoon. Bed was nice.

Great staff all around as well as Dalton the bartender. He was so very accommodating and Friendly. The room needs some bulbs changed. The bulbs don’t even match in our room but overall we love this place.