Small Luxury Hotels of the World - the Veil

While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2+ days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.

i do not know how to rate this hotel. rooms are great and breakfast is of good quality. staff is gentle event if only few can speak English. the main mistery for me is absolutely insaine price i spent 4 nights there with breakfast for 1800 euros !! dinner at hotel restaurant is extreemly pricy may be it is special tarif for the national fairs because others were event more expensive. all in all the hotel is good in all aspects without being great in any of them while prices are just outragious.

Amazing hotel, very friendly staff. Felt like i visited a modern art museum. Breakfast was nice good choice of everything. Good location. One of the best hotels I have ever stayed in my live :) Thank you I will be back for sure!

The Receiption confirmed that the spa is open from 9.00 am until 9.00 pm, however, the spa people refused to turn on the jacuzzi at 8.30 pm. Their justification - because they work until 8.45 pm and don’t want to be bothered by customers. In this case, the official hours should be changed 9.00 am to 8.30 pm. After a long day, flights and hard work, I was planning to spend few hours at jacuzzi and faced such unpleasant experience. Will not be back, definitely.

Quarky design, very attentive staff, hearty breakfasts. The room is large made with good quality materials. BUT, I have a very small window just under the wall. Effectively staring at a concrete wall. Judging from outside some rooms have huge windows others don’t have windows. The sink is in the room and not in the bathroom, which is also not great unless you are staying on your own. The wifi doesn’t work. There is no gym. Surely, one can find a room to squeeze some gym equipment. Overall, the hotel is not bad but it certainly is not worth the money they charge you.

The Veil is a gem in Astana. The staff go above and beyond; they helped us greatly out when we had a personal issue. The rooms are beautiful and comfortable. And, the range of breakfast options keep it interesting.

The hotel is fabulous! The rooms are generous in design, and well designed. The beds are super comfortable. The car service app is so inexpensive the few extra minutes to go over the bridge costs only 1 USD. The breakfast is generous although, it could use fruit. The hotel restaurants while pricey are extremely delicious. The spa is fabulous and the massage is divine. The staff is super friendly and we had no issues communicating in English even when we needed medical assistance. I highly recommend the hotel.