Pyramisa Island Hotel Aswan

Perfect stay... I enjoyed the location for the free transportation from or to the island... the port is in a place near to everywhere... the restaurant staff and housekeeping was very freinly in addition to the guest relation Christine ... but the reception staff was very rude and unfreindly and non cooperative... But Christine always recovering the obstacles... The breakfast was ok the room service food was good i have ordered club sandwich,salad and fetuchini it was ok Thank you really for all the staff except the reception

The Location is amazing , the rooms was not clean at all the hotel needs renovation from doors to windows to bathrooms to ....... the mattress was very bad at the morning i have a back pain i asked to change it but they never changed. same breakfast for 3 days the stuff was good and helpful

The hotel rated itself as 5 star but it should be only 2 Stars as everything is damn old and service is super bad . The entrance door to room is very old and not very well functioning. The toilet door, balcony door are super old and my room door is broken . The bedsheet is not clean , stained and extra bed was so damn old . Toilet is dirty and stain . It is equal to a guest house . The staffs are not friendly and do not know exactly all information even opening hour of each restaurant. When we checked in, they do not know which room is available, keep switching and mess around with other clients room number. Don’t stay at this hotel !!! They cheat and all photos posted are many year ago.