Kimpton SHANE HOTEL by IHG

Отель современный и приятный, мне понравились номера и удобства. Однако больше всего меня беспокоит обслуживание, я думаю, что персонал мог бы быть гораздо дружелюбнее. Это самое главное в опыте пребывания в отеле. Сюда входят люди из ресторана внизу, Hartley. Некоторые сотрудники были дружелюбны, но общее впечатление от персонала делало неудобным прием пищи в ресторане или подход к стойке регистрации.

I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay. However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern. What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone. While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.

We really enjoyed our stay! Very modern hotel with great amenities. The staff was very friendly and assisted us with a few things we needed during our stay. I highly recommend staying, if you want a luxury hotel at affordable rates!

It was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!

Great stay, most importantly the hotel and room was cleaned. Will book again soon.

Perfect hotel

good！

房間乾淨整潔，一樓餐廳的食物不錯。

在市中心，黑人很多，服務還行。