Shaver Lake Village Hotel

This was perhaps the worst experience my wife and I have had at a hotel. I have read many negative reviews that are consistent with our stay. The positive reviews must consist of the cabins and not the actual hotel we stayed in. Upon going into our dark room I turned on the lighted ceiling fan it was out of balance and extremely noisy. Coffee maker wasn’t working and no signal to the television. WiFi was slow and sporadic. I asked the front desk if they had a working coffee maker to replace ours and they said no. I asked if someone could fix the tv and after an hour of having two random maintenance men in our room I asked if we could just change rooms. I was told it would be an additional charge. They were finally able to get a signal on the tv after replacing some type of component but it took an additional hour to load. The tv would cut out and filter and have to reload throughout our stay. When my wife pulled back the bed sheet there were a black pair of women’s underwear that fell to the floor. Hotel staff explained that the underwear possibly belonged to an employee and got stuck to the sheets as employees apparently do their personal laundry at the hotel. Day two returned to our room at approximately 3pm and our room hadn’t been cleaned although we left the service room placard on the door when we left that morning. Bathroom window, wall and towels were covered in black ants. Hotel staff came to our room and handed me bug spray. After I sprayed I attempted to open the window for ventilation and it was broken so I was unable to open. Other rooms issues including room entry door with large gaps, room door lock that didn’t seem secure, bathroom light with a fan combination that sounded like broken grinder when turned on and what appeared to be poorly installed shower fixtures. Last is the facility grounds. We were expecting something much nicer based on the hotel website photos that in my opinion are deceptive based on what we actually witnessed.

Our family was in a horrible car accident and this hotel came and picked us up with all of our kids on the side of the road in 20° weather and put us in a hotel cabin. The most horrible experience turned into the best experience. All because of the family run business