MainStay Suites Detroit Auburn Hills

This place is a dump. Stinks in the entire hotel, stained carpets, broken doors, mouldy shower, stinky bed. Sketchy people in lobby. No breakfast. Never stay here. We actually had to leave to stay at another hotel and this place wouldn’t even refund us. Horrible.

Connecting door to the next room wouldn’t lock. They said put a table. Ridiculous. Not clean, bad service.

Staff was friendly and helpful. Room was clean and quiet. Great location for what I needed. Excellent value, absolutely would stay here again.

Staff keeps downstairs bathroom locked so they don't have to clean it. Also they gym is not worth using except cardio.

Unprofessional desk staff for check in and check out. The bed was very hard and hurt both of our backs. The closet smelled like pee. Otherwise, it was quiet and near the freeway and plenty of places to eat. I was also very affordable and we felt fairly safe. It was ok for a quick llace to sleep but because of the hard beds we wont be staying here again.

The hotel isn't bad, but definitely needs some upgrades. The room I stayed in the door was stuck to get in or out. The room was decent though. Separate sleeping area was great. Would stay again.

The hotel was average. The room needs a deep cleaning or a paint/carpet refresh. Waiting longer than 10 minutes to get checked in due to no staff at the desk.

My family and I stayed over Labor Day weekend and I cannot believe the price we paid for such a dirty, smelly, uncomfortable room. What really sealed the deal for a 1 star rating was that a front desk worker (heard her tell someone else she was from corporate) would only give us 2 bath towels even though there were 3 of us staying. So we had to share towels! There were mystery stains everywhere, floor to ceiling. Mold in the bathroom. They can’t even invest in a magic eraser to remove the dirt from around the door handles or light switches. The only positive thing I can say is that the Friday night front desk worker came in and unclogged the tub drain for us, which should not have been her job! This place really ought to be condemned.

Had to walk through a cloud of smoke to get to front door. People smoking 10-15 feet from entry. I alerted staff but no change during our 3-night stay. Lobby and hallways were worn out and carpeting very dirty but room was quite clean, to my surprise. Staff members were pleasant. Towels and sheets were terribly thin and worn!!