Отзывы об отеле Best Western Newmarket Inn & Suites

Ответ от объекта размещения: Большое спасибо за ваш замечательный отзыв! Мы очень рады, что ваше пребывание у нас прошло отлично и что наши сотрудники на ресепшене, говорящие по-китайски, сделали его еще более комфортным. Надеемся снова увидеть вас в следующий раз, когда погода будет лучше!

Ответ от объекта размещения: Dear Valued Guest,Thank you very much for your perfect rating and for sharing such a thoughtful and detailed review.We are truly delighted to hear that you had such a comfortable and enjoyable stay with us. It is especially rewarding to know that our reception team — both local and international staff — were able to assist you with warmth and professionalism, making your experience a pleasant one. Your recognition of our service means a great deal to us.We are also pleased that you enjoyed your room, the beautiful view, and the peaceful surroundings. Knowing that you found the bed comfortable and appreciated our daily housekeeping makes us very proud of our team’s efforts.It means even more to us that you chose to extend your stay — this is the greatest encouragement we could receive. Thank you as well for your kind recommendation to others.We truly look forward to welcoming you back to Best Western Newmarket Inn & Suites whenever your travels bring you to Auckland again.Kind regards,Best Western Newmarket Inn & Suites Team尊敬的贵宾，非常感谢您给予我们的满分评价，并分享如此用心且详细的入住体验。我们由衷地高兴得知您在这里度过了一段舒适而愉快的时光。特别感谢您对前台团队的认可，无论是中国员工还是本地员工，都能够以热情与专业为您提供帮助，让您的旅程更加顺畅愉悦，这对我们来说意义非凡。同时也很高兴您喜欢房间的空间、窗外的景观以及安静的周边环境。您对床铺舒适度和每日客房清洁服务的肯定，让我们倍感欣慰，也为团队带来了极大的鼓励。得知您因为满意而选择续住三天，这对我们来说是最大的认可与支持。也非常感谢您愿意向朋友推荐我们，这份信任我们倍加珍惜。真诚期待在您下次来到奥克兰时，能够再次欢迎您入住 Best Western Newmarket Inn & Suites，继续为您带来温暖而舒适的入住体验。此致敬礼Best Western Newmarket Inn & Suites 团队

Ответ от объекта размещения: Dear Valued Guest,Thank you very much for your perfect rating and for sharing your kind feedback.We are delighted to hear that you found both your room and bathroom very clean. Cleanliness is something we take great pride in, and your recognition means a lot to our team.We are also pleased that you enjoyed our convenient location. As a motel-style property, we aim to provide a comfortable, accessible, and relaxed stay for all our guests.Thank you once again for your support. We look forward to welcoming you back to Best Western Newmarket Inn & Suites in the near future.Kind regards,Best Western Newmarket Inn & Suites Team尊敬的贵宾，非常感谢您给予我们的满分评价，并与我们分享您的宝贵反馈。我们很高兴得知您对房间和浴室的整洁度感到满意。清洁卫生一直是我们非常重视的部分，能够得到您的认可对我们团队来说意义重大。同时也很高兴您喜欢我们便利的地理位置。作为汽车旅馆类型的物业，我们致力于为每一位客人提供舒适、便捷且轻松的入住体验。再次感谢您的支持，期待在不久的将来再次欢迎您入住 Best Western Newmarket Inn & Suites。此致敬礼Best Western Newmarket Inn & Suites 团队

Ответ от объекта размещения: Dear Guest,Dear Guest，Thank you very much for your kind review and for giving us a perfect score.We are delighted to hear that you had a pleasant stay and that you found our room clean, spacious, and comfortable. It is especially encouraging to know that Mr Chen made a positive impression with his friendly service and efficient check-in — we will be sure to share your compliments with him.We also appreciate your feedback regarding the ginger-scented amenities and the lack of a shelf in the shower area. Your comments are very valuable to us, and we will take them into consideration as we continue to improve our guest experience.Thank you once again for your support. We truly look forward to welcoming you back to Best Western Newmarket Inn & Suites in the near future.Kind regards,Best Western Newmarket Inn & Suites Team

Ответ от объекта размещения: Dear Guest,Thank you very much for your perfect rating and for sharing your kind feedbackWe are truly delighted to hear that you had such a positive experience during your first day in Auckland. It is especially rewarding to know that Mr Chen at our front desk was able to assist you and make your stay more comfortable and reassuring. We will be sure to share your kind words with him — it will mean a great deal.We hope your time in Auckland was enjoyable, and we would be honoured to welcome you back to Best Western Newmarket Inn & Suites whenever your travels bring you here again.Kind regards,Best Western Newmarket Inn & Suites Team尊敬的贵宾，非常感谢您给予我们的满分评价，并与我们分享您的宝贵反馈。我们非常高兴得知，在您抵达奥克兰的第一天，能够为您带来如此愉快的入住体验。尤其感谢您对前台陈先生的认可，他能够在您需要时及时提供帮助，让您的旅程更加轻松安心，这让我们倍感欣慰。我们也会将您的赞赏转达给他，相信这对他来说是莫大的鼓励。衷心希望您在奥克兰度过了一段美好的时光，也非常期待在您未来的旅途中再次欢迎您入住 Best Western Newmarket Inn & Suites。此致 敬礼Best Western Newmarket Inn & Suites 团队

Ответ от объекта размещения: Dear Guest,Dear Guest，Thank you very much for your perfect rating and for taking the time to share your thoughtful feedback.We are delighted to hear that you had an enjoyable stay with us, and we are especially pleased that our front desk team’s friendliness and warm service made a positive impression. Your recognition of our cleanliness and room maintenance is also greatly appreciated and truly encourages our team.Our hotel is located in one of Auckland’s most premium commercial areas — Newmarket — right next to Westfield shopping centre, offering a wide range of shopping and dining options. We are glad that this convenient and vibrant location added ease and enjoyment to your stay.We sincerely appreciate your recommendation, which means a great deal to our entire team.We look forward to welcoming you back to Best Western Newmarket Inn & Suites in the near future.Kind regards,Best Western Newmarket Inn & Suites Team

Ответ от объекта размещения: Dear Guest,Thank you for your positive review and for sharing your experience with us.We are delighted to hear that you found your room spacious, clean, and comfortable. It is also great to know that you enjoyed our convenient location, with many excellent dining options just a short walk away.We truly appreciate your feedback and your ratings across all aspects of your stay. We will continue working to further enhance our service and overall guest experience.We look forward to welcoming you back to Best Western Newmarket Inn & Suites in the future.Kind regards,Best Western Newmarket Inn & Suites Team尊敬的贵宾，感谢您给予我们积极的评价，并与我们分享您的入住体验。我们很高兴得知您认为房间宽敞、干净且舒适。同时也很欣慰您喜欢我们优越的地理位置，步行即可轻松到达多家优质餐厅，为您的出行带来更多便利与选择。非常感谢您在各方面给予的评分与反馈，我们将持续努力，不断提升服务品质与整体入住体验。期待在不久的将来再次欢迎您入住 Best Western Newmarket Inn & Suites。此致敬礼Best Western Newmarket Inn & Suites 团队

Ответ от объекта размещения: Dear Guest,Dear Guest,Thank you for your kind review and for rating your stay with us so positively.We are pleased to hear that you found our facilities comfortable and enjoyed your breakfast experience in our restaurant. Your feedback is greatly appreciated.We also note your comments regarding the facilities and service, and we will continue working to further enhance our overall guest experience.We look forward to welcoming you back to Best Western Newmarket Inn & Suites in the future.Kind regards,Best Western Newmarket Inn & Suites Team尊敬的贵宾，感谢您给予我们积极的评价，并抽出时间分享您的入住体验。我们很高兴得知您认为我们的设施舒适，并且对餐厅的早餐体验感到满意。您的认可对我们来说非常重要。同时，我们也注意到您在设施和服务方面的评分与反馈，我们将持续努力，不断提升整体服务与入住体验。期待在不久的将来再次欢迎您入住 Best Western Newmarket Inn & Suites。此致敬礼Best Western Newmarket Inn & Suites 团队

Ответ от объекта размещения: Доброе утро! Благодарим вас за то, что вы остановились у нас, и за то, что нашли время оставить свой отзыв. Мы ценим все отзывы и за последние 12 месяцев предприняли значительные шаги для улучшения общего качества обслуживания гостей, включая добавление совершенно новых номеров для увеличения нашего общего номерного фонда. Наша команда и я с нетерпением ждем встречи с вами снова. С уважением, Рамон Джеймс, региональный менеджер.

Ответ от объекта размещения: Доброе утро! Благодарим вас за пребывание у нас и за то, что вы нашли время оставить отзыв онлайн. Мы ценим все отзывы и за последние 12 месяцев предприняли значительные шаги для улучшения общего качества обслуживания гостей, включая добавление новых номеров для увеличения нашего общего количества номеров. Наша команда и я с нетерпением ждем новой встречи с вами. С наилучшими пожеланиями, Рамон Джеймс, региональный менеджер

Ответ от объекта размещения: Доброе утро! Благодарим вас за пребывание у нас и за то, что вы нашли время оставить отзыв онлайн. Мы ценим все отзывы и за последние 12 месяцев предприняли значительные шаги для улучшения общего качества обслуживания гостей, включая добавление новых номеров для увеличения нашего общего количества номеров. Наша команда и я с нетерпением ждем новой встречи с вами. С наилучшими пожеланиями, Рамон Джеймс, региональный менеджер

Ответ от объекта размещения: Доброе утро! Благодарим вас за пребывание у нас и за то, что вы нашли время оставить отзыв онлайн. Мы ценим все отзывы и за последние 12 месяцев предприняли значительные шаги для улучшения общего качества обслуживания гостей, включая добавление новых номеров для увеличения нашего общего количества номеров. Наша команда и я с нетерпением ждем новой встречи с вами. С наилучшими пожеланиями, Рамон Джеймс, региональный менеджер

Ответ от объекта размещения: Good morning Soo Wei,Thank you for your review regarding your recent stay at our property. I wanted to follow up on a couple of points you mentioned for clarification.You noted that you had requested dental kits from reception but did not receive them. Could you please let me know whether this request was made on Friday or Saturday? If you happen to remember the name of the staff member you spoke with, that would also be very helpful.While we currently do not provide room slippers, we sincerely appreciate you bringing this to our attention, as it is a valuable suggestion for us to consider.I have also sent you an email regarding this matter. Thank you again for your feedback, and I look forward to hearing from you.Kind regards,Eve LiaManager

Ответ от объекта размещения: 尊敬的貴賓您好，非常感謝您入住我們酒店，並抽出時間分享您的入住體驗。很高興您覺得房間整體還可以、性價比不錯，也認可我們提供免費停車位的便利。我們一直希望為客人提供乾淨、舒適、方便且價格合理的住宿體驗。關於您提到廣告照片與實物感覺有差距的問題，我們非常重視您的反饋，也會認真檢查相關平台上的圖片展示，儘量確保客人在預訂前能看到更真實、準確的房間訊息。對於酒店沒有電梯、需要自行搬運行李給您帶來的不便，我們深表歉意。由於建築結構原因，目前部分區域確實沒有電梯服務。客人如有行李或樓層需求，歡迎提前聯繫我們，我們會盡力根據當天房態安排更方便的房間，並在能力範圍內提供協助。再次感謝您的寶貴意見，也感謝您選擇入住我們酒店。希望未來還有機會為您提供更好的入住體驗。祝您一切順利。Dear Guest,Thank you very much for staying with us and for taking the time to share your feedback.We are pleased to hear that you found the room acceptable, good value for money, and that you appreciated our free on-site parking.We are sorry to hear that you felt the photos looked better than the actual room. We take your feedback seriously and will review the photos shown on our booking platforms to ensure they give guests a more accurate and realistic expectation before arrival.We also apologise for any inconvenience caused by the lack of a lift. Due to the building structure, some areas of the property do not have lift access. Guests are always welcome to contact us in advance with any luggage or room location requests, and we will do our best to arrange a more convenient room where possible.Thank you again for your valuable feedback. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Management