Fairfield Inn & Suites Augusta

Hotel was very clean. Despite snow/mud being tracked in, they were always on top of things. Kind man at the counter lent us a snow brush. Nice hotel, nice people. Bed could have been a bit firmer, but that's just a tiny quibble.

Friendly service; very clean and comfortable rooms; very comfortable beds, including soft pillows; excellent selection of TV programming; clean and inviting indoor pool; fresh, tasty, and pleasant breakfast; easy parking.

Rooms are clean but dated. The bathroom seriously needs to be updated - tub finish was completely dull, cracked wall tiles, and shower head 🚿 not at all adjustable. Lobby was updated and lovely. For a King Bed “Suite” - the couch was seriously outdated with cheap replacement covers; the “kitchenette” was just a nook with a coffee machine (not even a kcup), old microwave, and old mini fridge. No complimentary water at check in? On the plus side, the bed was super comfy, great neighborhood, quiet and great sleep. Breakfast was so-so - limited options. The free coffee/tea in the lobby - great. Suggest adding DECAF tea other than Lemon to that station and also suggest adding ice water to that station. Overall, a solid 8.5 out of 10.

The staff was courteous. Our rooms were clean and comfortable. The only thing is that the double pull-out sofa is a little bigger than a twin bed - not a double. Other than that, we enjoyed our stay and will be back!

The bed in 318 is horrible they need to change it out didnt sleep at all. It was like sleeping on the floor. But i usually have great experince usually very comfy but this time it was horrible

The room was clean. We did travel for business so, it would have been nice to have a microwave in room. I was looking forward to a nice hot bath. Unfortunately, that didn't happen. There was no stopper for the water and the water didn't get hot enough.

Staff was especially helpful .I was startled by how attentive to cleanliness the woman who ran the generous breakfast buffet was, continually checking on and refilling where timely while making sure the areas were kept spotless. She is from the old school of how to take care of guests in your house.

Was greeted by a very friendly staff member and it was very accommodating for the entire family

The property was like most Fairfield Inns. Rooms were double beds and on the smallish side. Not the most updated hotel but certainly adequate for a nights stay.