Hilton Garden Inn Augusta

Friendly staff! Maintenance helped me find a dental mouth piece I had thrown in the trash outside the hotel at 10pm. He went over and above this duties..so grateful! Room and pool were aweso.e!

No hot water to take a shower in the early morning. (4:30AM) Went down stairs to find something for breakfast and found the lobby abandoned....waited 10 minutes at the front desk to buy some snack items and no one came to the desk. I finally put everything back and was going back to my room and then saw the front desk clerk watching TV on a tablet off to the side table. She never once asked if she could help me or to get up.

I was very surprised to be charged a pet fee when I didn't see it anywhere making my reservation.

Elevator was broken and seemed like no one was really concerned about it. Our room was on the end by the stairs, which was convenient ro getting to our room, but then we had to hear the stairwell door slam closed all night and morning with everyone using it.

Very clean and friendly staff.

My company chose Hilton Garden Augusta GA as the location for our 2022 Holiday Party. Venue was excellent as was the service and food. My wife and I stayed over night and the room (suite) was very nice.

It was close to town and in a reasonably good area.

Excellent customer service.

The check in hotel clerk did not confirm my payment type. She ran a credit card that was no longer in use without confirming with me first. She was also very dismissive when I asked her a simple question on how do I pay for my breakfast.