Embassy Suites by Hilton Austin Arboretum

This is my go to when I want to stay in NW Austin. Plenty of free parking in hotel lot. Easy friendly check in. Drink coupons for free happy hour! Beautiful indoor atrium. Elevators could be a little faster or they need to always run both. Rooms are spacious and have a separate living area , kitchenette with small refrigerator, coffee service, and microwave. Bathtubs need some TLC attention or need to be replaced with walk-in showers. Terrific complimentary made to order breakfast is my favorite in Austin. This is my home away from home.

This is our go-to hotel when we visit family in Austin because of convenience and location. Great breakfast buffet in the mornings, and although an older hotel, the rooms are clean. The stay this time was great except for one small detail...only one of the elevators worked, and it was terribly slow. Minor detail...unless you need to be somewhere.

The staff is super friendly and informative. The facility is clean but need to be updated. Only one elevator was working but it is super slow and the hot tub wasn’t working either. I wish the bathroom was updated as well. However I thought it was a good deal, friendly staff and clean facilities.

VERY OUTDATED!! Room was not clean missing items in room. Unstaffed and while staff was nice did not acknowledge issues. Bed was comfortable. Air conditioners are so loud in room it smells musty. Stained furniture. The best thing about breakfast was omelette station. However day two food ordered and never brought to our table so we left. The other food was semi hot. Everyone who works there was very nice. We had four people in our room only 2 towels and 1 was cloth. I asked for another room because this one was missing minibar that was paid for and it looked like the room was still in process of being cleaned and stocked. I was told there are no rooms available to switch us. I had to ask three times for mini bar items. We asked for towels again as well. Pool and hot tub were disgusting. They both had a dirty fill you could clearly see. This hotel needs a major deep clean and remodel. If not a remodel a deep clean and more upkeep. One elevator broken and one that was so slow it barely moves. This is the worst Embassy we have ever stayed at.

Rooms were very clean and well kept. However broken elevator, nasty pool and hot tub was cold. Breakfast and happy hour was nice though.

Jordan was so friendly when we arrived. He made us feel welcomed. The hotel was clean and smelled fresh. The breakfast was great. The only thing I can say negative about our stay was the elevator was very slow and there was only one working.

First room was musty and didn't seem clean. There was no cold water in the shower the following morning so it was challenging to take shower w/o burning my self. Ask for a new room which I didn't get until that evening staff seem to concern about the state of thing and didn't really bother to apologize even though I am guessing they new about the problems with the rrom.

This property has not been updated in a long time and is showing its age. The staff was friendly although they appeared understaffed often especially in the housekeeping department. That being said, the property is in a good location and there are a lot of food and activities available nearby.

Ordered Preferred snack package. It wasn’t in our room upon arrival. Front desk corrected this. Day 2 I had to call again for the snack tray. If I’m paying almost $80 for approx $15 retail value snacks, you best have it in my room and on time! Food options for dinner were just ok. Coffee could be stronger. Breakfast was pretty good. Room and lobby furnishings worn- needs updating. Registered for 3 guests- enough towels for 1 1/2 guests.